Comparison

Citytouch vs Sonali e

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Citytouch

This app provides a digital banking solution for customers of City Bank PLC. It offers a convenient way to manage your finances directly from your mobile device.

Highlights
  • Digital banking solution
  • Manage finances
  • Mobile banking
Features
Read full description

Welcome to Citytouch! Open accounts, apply for loans, save, invest, pay, transfer, and manage your entire banking relationship from a single app. Whether you’re managing everyday finances or planning for what’s next, Citytouch helps you stay on top of your money with everything you need in one place. Powerful banking, simplified • Open a new bank account instantly, without stepping into a branch • Get a complete, real-time view of your accounts, cards, loans, and investments • Personalize your dashboard with smart tools to help you track your finances • Switch seamlessly between English and Bangla Move your money in a tap • Send money instantly to any bank in Bangladesh via NPSB, RTGS, or BEFTN • Transfer funds seamlessly to major mobile wallets • Scan and pay with QR codes at thousands of merchants • Withdraw cash without your card using Cash by Code Settle bills in seconds • Top up your mobile balance and pay utility bills instantly • Pay internet, insurance, tuition, and club fees with ease • Settle your credit card bills securely and on time Total control over your cards • Activate cards and manage your PIN directly from the app • Enable or disable international transactions with a single tap • Manage transaction limits and security settings with ease Grow your savings effortlessly • Open a Fixed Deposit (FD) or monthly savings plan (DPS) in minutes • Apply for digital loans directly through the app (for eligible customers) • Access dedicated digital banking features for City Islamic accounts Premium support and smart features • Earn MyRewards points on your everyday transactions • Get instant assistance through our AI Chatbot in Bangla and English • Raise and track service requests directly from the app • Explore ATMs, branches, and exclusive offers in Guest Mode before you log in Getting started is simple 1. Download the app 2. Register using your City Bank account or card details 3. Start banking smarter Download Citytouch and experience banking designed around you. Need help? Call 16234 or email citytouch@citybankplc.com.

About

Sonali e

This mobile wallet app facilitates daily financial transactions for users, including fund transfers, mobile recharges, and bill payments. It offers secure access with PIN and OTP verification, transaction history, and balance checking. The app supports both Bengali and English languages.

Highlights
  • Fund Transfer
  • Mobile Airtime Recharge
  • Bill Payments
  • Transaction History
  • Balance Checking
  • PIN and OTP Security
  • Dual Language Support (Bangla/English)
Read full description

Sonali e-Wallet Sonali e-Wallet is the mobile wallet apps of Sonali Bank Limited, the largest state owned commercial bank of Bangladesh. Sonali Bank Limited is working alongside with the government to implement the agenda of Digital Bangladesh by introducing various automation initiatives. These initiatives enable us to ensure operational excellence as well as meet customer expectations by providing better services. As part of our digital transformation program, we have recently developed a dynamic and secure wallet apps that cater your daily transaction needs like Fund Transfer, Mobile Airtime Recharge and Bill Payments etc. You will get notifications on your latest activity; see your transaction history, transaction summary etc. Sonali e-Wallet is bring very exciting and innovative services in the market to meet customer needs and demands. • Both Bangla and English Supported • Sonali e-Wallet is a secured app. The App requires your PIN number in two phases. First for login and second, for every transaction you need to provide PIN number. For transaction purpose you also need OTP along with the PIN number. • You can add your Wallet Account name and change your Profile picture. • Add Money from your Bank Account to Wallet Account and vice versa • Send Money to other Wallet or Account • Fund Transfer through BEFTN • Recharge mobile or pay postpaid mobile bills for the mobile network operators below: o Robi o Airtel o Teletalk o Grameenphone o Banglalink • Payment of utility bill through the wallet apps is also available. • Credit card Statement and bill payment for Sonali Bank Limited Credit Card user. • Checking your Wallet and Account balance is very easy through a single tap on the screen • Receive notifications for your latest transactions.

Screenshots

Citytouch4 screens
Sonali e4 screens

Verdict

The call

The clearest difference is rating: Citytouch at 4.2 against Sonali e's 3.4. Citytouch also leads on review sentiment (42% vs 28%) and ratings volume (1.9K vs 280). Sonali e's advantage is update cadence (every 3 weeks vs every 2 months) and iOS requirement (12.0 vs 15.0). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Citytouch holds the better App Store score, 4.2 against 3.4. That said, the two scores are not equally well evidenced: Citytouch has 1.9K ratings behind it against 280, so its average is the more settled of the two. Written reviews point the same way: 42% of Citytouch's written reviews are positive against 28% of Sonali e's.

UpkeepUpdate frequency

Citytouch ships an update every 2 months, Sonali e every 3 weeks. The most recent releases landed on October 13, 2026 and October 11, 2026 respectively.

Scorecard5 real differences · 5 level
Citytouch versus Sonali e: the parameters behind the verdict, then further details
ParameterCitytouchSonali e
PriceFreeFree
Rating4.2 (1.9K ratings) — better3.4 (280 ratings)
Positive reviews42.3% of reviews — better27.8% of reviews
Number of ratings1.9K — better280
Update frequencyEvery 2 monthsEvery 3 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone, iPod
Requires iOS15.012.0 — better
Further details — not scored
Size203 MB94 MB
Age rating4+4+
DeveloperThe City Bank PLC.Sonali Bank Limited

Customer experience

Citytouch

All ratings1,868 ratings
Positive79.6%
Neutral5.9%
Negative14.5%
Written reviews284 reviews
Positive42.3%
Neutral10.9%
Negative46.8%

Sonali e

All ratings280 ratings
Positive56.4%
Neutral8.9%
Negative34.6%
Written reviews162 reviews
Positive27.8%
Neutral9.9%
Negative62.3%

User reviews

Citytouch

From 1.9K App Store ratings

What we love

  • 🚀 Smooth and easy user interface
  • 👍 Comprehensive banking features
  • 🔒 Reliable and secure
  • 💡 Innovative digital banking experience

Room to improve

  • 🐛 Frequent crashes and bugs
  • ⏱️ Slow performance and long loading times
  • 🔍 Outdated and confusing user interface
  • 🤔 Inconsistent user experience

Sonali e

From 280 App Store ratings

What we love

  • 👍 User-friendly interface and navigation
  • 🏦 Comprehensive banking services for Sonali Bank customers
  • ✅ Reliable transaction processing
  • 🔒 Trustworthy government bank application
  • 📱 Good feature set compared to other government banks

Room to improve

  • 🐛 Frequent app crashes and crashes on startup
  • ❌ Server connectivity issues despite stable internet
  • 📱 iOS compatibility problems, especially with iOS 26
  • 🔐 Device binding restrictions limiting phone switching
  • ⏱️ Maintenance mode without schedule notification

Bugs and requests

Citytouch

Reported bugs

4 issues
  • Face ID/Touch ID login issues after updates
  • Inability to view full credit card transaction details
  • Inconsistent behavior when making payments
  • App crashes when trying to access certain features

Requested features

6 requests
  • Improved app stability and performance
  • Modernized and intuitive user interface design
  • Expanded features for Islamic banking accounts
  • Support for additional payment methods (e.g., NFC, Apple Pay)
  • Enhanced transaction history and statement viewing
Show 1 more
  • Faster and more reliable fund transfers

Sonali e

Reported bugs

14 issues
  • App crashes immediately upon opening after recent updates
  • Cannot connect to server error despite working internet
  • Login failures and authentication issues
  • Incompatibility with iOS 26 and newer versions
  • App not opening on iPhone 13, 14, 15, 16 Pro models
Show 9 more
  • OTP not arriving during login attempts
  • App freezes and becomes unresponsive
  • Device jailbreak false detection
  • Date of birth field buggy during registration
  • Recharge button causes app crash
  • App crashes during transactions
  • Registration process hangs indefinitely
  • Slow performance and lag issues
  • Debit card cannot be added to e-wallet

Requested features

14 requests
  • Export transaction reports functionality
  • FDR and DPS closing options in app
  • iPad support with full functionality
  • NPSB inter-bank transfer support
  • Biometric login authentication
Show 9 more
  • OTP delivery via email option
  • Online account opening and DPS/FDR creation
  • Unified fund transfer feature
  • Phone number change option
  • PIN reset functionality
  • Beneficiary management system
  • Mini statements and account balance checking
  • Utility bill payment feature
  • Money transfer to other banks and mobile wallets

In-app purchases

None

Citytouch

No in-app purchases

None

Sonali e

No in-app purchases

Questions

Is Citytouch free?
Citytouch is free to download, with no in-app purchases.
Is Sonali e free?
Sonali e is free to download, with no in-app purchases.
Which has better reviews, Citytouch or Sonali e?
Citytouch is rated higher. Citytouch averages 4.2 out of 5 from 1.9K ratings, while Sonali e averages 3.4 from 280 ratings.
Do Citytouch or Sonali e have ads?
Neither Citytouch nor Sonali e shows ads.
Which is updated more often, Citytouch or Sonali e?
Citytouch ships an update every 2 months, and Sonali e every 3 weeks. Most recently, Citytouch was updated on October 13, 2026 and Sonali e on October 11, 2026.

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