BC4 Agent Panel vs CDESK Pro

The agent panel is designed to handle incoming and outgoing calls within the Contact Centre. The queue panel allows you to quickly log in to queues, log out of queues and work with pauses. Quick Contacts allows individual panel settings for quick dialing of the most frequent numbers or quick transfer of calls to the most common contacts. Queue History displays the recent history of incoming and outgoing queued calls with the option to dial immediately or view call notes, categories, or play a recording of the call if available. The Callback tab displays missed calls and requested callbacks, allowing you to dial them directly and mark them as answered. Directory displays the group's directory set with the option to direct dial or transfer.

The enhanced CDESK app comes with a modern design and simplified navigation, allowing you to work more efficiently and comfortably. Now, you can easily create requests, manage them, and track their status directly from your mobile device. With an intuitive interface, working with the app is faster and more user-friendly than ever.