MyVerint vs Aspect Workforce

MyVerint enables employees to enjoy the benefits of the Verint Customer Engagement Optimization suite while being mobile. The app is a unified extension of the core solution. It engages and empowers employees by delivering, on-demand actionable intelligence on-the-go, and allows them to swiftly respond, and take action from the convenience of their own mobile devices. Employees can: • View their daily and future schedules as well as their performance scorecard • Submit, edit, waitlist, withdraw, time off requests and other schedule changes • Stay informed on changes as they happen Contact your Verint system administrator to enable the mobile app features.

Aspect Workforce puts workforce engagement in the hands of your frontline, empowering agents with flexibility at their fingertips.  Designed to boost autonomy, reduce friction, and drive operational agility, Aspect Workforce lets agents manage their schedules on the go, making it easier to manage work-life needs from anywhere. Access the following benefits when you download the app: Increase agent satisfaction and retention Agents get the flexibility and control they expect —fostering greater autonomy, reducing day-to-day friction, and driving higher job satisfaction. Drive operational agility Agents can manage their schedules anytime, anywhere - reducing delays and improving adherence. Accelerate decision-making Real-time mobile access means agents can submit schedule changes and time off requests instantly, giving managers immediate visibility into request volume and can approve or adjust with just a few taps. * The Aspect Workforce mobile app requires the new Cloud Workforce experience. If you are an existing Aspect customer, please reach out to your Aspect Account Director from more details. If you are not an Aspect customer, please visit https://www.aspect.com/demo.