Business Hub for itison vs Intercom Conversations
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Business Hub for itison
This app allows businesses to quickly scan customer vouchers using their phone's camera. It verifies voucher details, marks them as used, and prompts customers to leave reviews. Designed exclusively for businesses partnered with the service.
- Scan voucher codes with phone camera
- Check voucher details
- Mark vouchers as used
- Collect customer reviews
- Exclusive for itison business partners
Read full descriptionHide full description
Business Hub lets you and your team quickly and easily scan your customers vouchers. When your customer arrives with their itison voucher, you'll be able to: - Scan their voucher code using your phone's camera - Check the voucher details - Mark the voucher as used - Start getting great feedback - whenever you redeem a voucher, we'll ask the customer to leave a review of their experience! To get started, download this app and sign in using your Hub details. If you need any help, call your Operations Manager on 0141 222 2266. Business Hub is for use only by businesses working with itison. If you're looking to shop with itison or use vouchers you've bought, please download the itison app from the App Store.
Intercom Conversations
Manage customer conversations and access your inbox from your mobile device. Respond to messages, assign tasks, and view customer profiles to build better connections.
- Manage inbox on the go
- View and assign conversations
- Collaborate with team notes
- Start/continue conversations
- Use saved replies
- Search leads and users
- View live user profiles
Read full descriptionHide full description
The Intercom Conversations app lets teammates access all their Intercom conversations and customers from their iPhone or iPad. Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Designed to feel like the messaging apps you use every day, Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email. With the Intercom Conversations mobile app you can: Manage your inbox from anywhere View and assign conversations, see where you’re mentioned, and collaborate with your team using internal notes Start or continue a conversation Send a new message or respond to a customer via in-app or email Insert saved replies to resolve common questions faster Search and see your leads and users Gain context by viewing a user or lead’s live profile to reduce frustrating back and forth
Screenshots
Verdict
The clearest difference is update cadence: Intercom Conversations at every 5 days against Business Hub for itison's every 17 months. Intercom Conversations also leads on review sentiment (18% vs 0%) and device support (3 vs 1). Business Hub for itison's advantage is monetization model (free vs ad-supported). On price, ads, in-app purchases and iOS requirement there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Business Hub for itison ships an update every 17 months, Intercom Conversations every 5 days. The most recent releases landed on November 4, 2026 and November 1, 2026 respectively.
| Parameter | Business Hub for itison | Intercom Conversations |
|---|---|---|
| Price | Free | Free |
| Rating | — | 2.1 (173 ratings) — better |
| Positive reviews | 0.0% of reviews | 18.2% of reviews — better |
| Number of ratings | — | 173 — better |
| Update frequency | Every 17 months | Every 5 days — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Ad-supported |
| Devices | iPhone | iPhone, iPad, iPod — better |
| Requires iOS | 16.4 | 15.1 — better |
| Further details — not scored | ||
| Size | 3 MB | 51 MB |
| Age rating | 4+ | 4+ |
| Developer | itison | Intercom |
Customer experience
Business Hub for itison
Intercom Conversations
Bugs and requests
Business Hub for itison
Not enough reviews yet to summarise bugs or requests.
Intercom Conversations
Reported bugs
19 issues- App crashes when scrolling through conversations
- App crashes when opening or sending messages
- Crashes when loading conversations
- Notifications not working or delayed
- Message badges not displaying correctly
Show 14 moreShow fewer
- Filter resets from 'Me' to 'All' automatically
- Keyboard randomly hides when switching apps
- Login verification email not sent
- SAML login not supported
- Saved replies not inserting when selected
- Messages not queuing to send
- Text formatting changes after sending
- Conversations not loading
- Macros not functioning properly
- App crashes on rotation
- Slow performance on larger devices
- Filtering by 'Me' shows incorrect ticket counts
- Translation feature not working
- Copilot feature not functional
Requested features
16 requests- Dark mode option
- Ticket attribute management
- Tag and label functionality
- Macro/saved reply improvements
- File attachment capability
Show 11 moreShow fewer
- Hyperlink creation in replies
- Customer event history visibility
- Keyboard shortcuts for external keyboards
- Do not disturb/quiet hours settings
- Conversation snooze feature
- Internal notes functionality
- Multiple conversation type selection
- Web version feature parity
- Advanced formatting options
- Translation feature in app
- Intercom call capability
In-app purchases
Business Hub for itison
No in-app purchases
Intercom Conversations
No in-app purchases
Questions
Is Business Hub for itison free?
Is Intercom Conversations free?
Do Business Hub for itison or Intercom Conversations have ads?
Which is updated more often, Business Hub for itison or Intercom Conversations?
Other comparisons
