MyBTC vs Supportbench
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
MyBTC
Manage your prepaid and postpaid services effortlessly. View account details, purchase plans, access billing information, and top up your balance. You can also pay bills, chat with customer care, and request credit advances.
- View prepaid airtime and balance
- Purchase prepaid plans
- Access postpaid billing information
- Buy or transfer top-up
- Pay bills online
- Online chat with customer care
- Request credit advance
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My BTC is a free app that will transform the way you manage your prepaid and postpaid BTC services. Manage your prepaid and postpaid accounts from the comfort of your phone. - See detailed airtime and balance information for Prepaid including expiration dates - Easily purchase Prepaid Plans for superior voice, text and data value - Get instant access to billing information for Postpaid customers - Buy or transfer Top Up directly from the app - Pay your bill without waiting in line - Contact Customer Care using Online Chat - Allow prepaid subscriber to request a credit advance (loan)
Supportbench
Manage customer support cases efficiently with a flexible toolset. View, update, and create cases, attach files, and track activities. This app helps deliver excellent customer service by providing comprehensive case management features.
- View and update cases
- Manage team cases
- Create new cases
- Attach files and photos
- View ticket details
- Forward cases
- Update company information
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A case management application that delivers on the promises you make to your customers. Deliver the best support using the most flexible tool-set. This version of the iOS app includes: • View and update cases including all of the fields • View all of your teams cases • View queues and your work queues • View recent items • Create new cases • Attach new activities to cases including tasks • Upload and view attachments on cases • Take a picture and attach it to a case • View the details of your tickets including comments with rich text and inline images • Forward cases to other agents • View a companies information and update it including contacts and case history. Supportbench is a powerful and flexible case management system for those customer service and help desks that need more than just the status quo ticketing system.
Screenshots
Verdict
The clearest difference is rating: MyBTC at 4.1 against Supportbench's 1.0. MyBTC also leads on review sentiment (33% vs 0%) and update cadence (every 2 weeks vs every 22 months). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
MyBTC holds the better App Store score, 4.1 against 1.0. That said, the two scores are not equally well evidenced: MyBTC has 648 ratings behind it against 1, so its average is the more settled of the two. Written reviews point the same way: 33% of MyBTC's written reviews are positive against 0% of Supportbench's.
MyBTC ships an update every 2 weeks, Supportbench every 22 months. The most recent releases landed on October 13, 2026 and October 7, 2026 respectively.
| Parameter | MyBTC | Supportbench |
|---|---|---|
| Price | Free | Free |
| Rating | 4.1 (648 ratings) — better | 1.0 (1 ratings) |
| Positive reviews | 32.7% of reviews — better | 0.0% of reviews |
| Number of ratings | 648 — better | 1 |
| Update frequency | Every 2 weeks — better | Every 22 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.6 | 15.5 — better |
| Further details — not scored | ||
| Size | 71 MB | 10 MB |
| Age rating | 4+ | 4+ |
| Developer | Bahamas Telecommunications Company | Supportbench Services Inc. |
Customer experience
MyBTC
Supportbench
Bugs and requests
MyBTC
Reported bugs
10 issues- Blank or blue screen upon app launch
- App crashes on iOS 13+ versions
- Incompatibility with iPad and newer iPhones
- Payment processor timeouts
- Debit card payment rejection (intermittent)
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- Login failures with phone numbers
- App won't open on desktop/web version
- Account information not loading
- App freezes during payment attempts
- New update prevents logo screen progression
Requested features
9 requests- Display account balance prominently
- Show data, talk, and text usage visibility
- Enable bill payment functionality
- Add biometric/passcode login to avoid constant sign-ins
- Update app design and UI/UX
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- Add technical fault and outage reporting
- Improve real-time account information updates
- Support for newer iPhone and iPad models
- Add plan purchase options for new customers
Supportbench
Not enough reviews yet to summarise bugs or requests.
In-app purchases
MyBTC
No in-app purchases
Supportbench
No in-app purchases
