TeamViewer QuickSupport vs WebConnect

WHAT’S NEW: • Full control over sessions To allow your partner to connect to your device, simply enter the code they provided into the ‘Join Session’ box. You control access to your device and end the session whenever you choose. • Easy for your eyes and your battery You asked, we listened. QuickSupport now features dark mode for a more comfortable experience and better battery life. • Rotate your screen with ease Vertical or horizontal — the app adapts seamlessly to your preferred orientation. • Get onboard quickly Discover all the new UI features with our guided tour, making it easy to get started. • Improved transparency Connect only with users you trust. The app will provide you with user details, such as name, email, country, and license type, so you can verify the identity before granting access to your device. The QuickSupport app by TeamViewer allows you to get instant IT support for your iPhone or iPad. In just a few easy steps, QuickSupport enables your trusted remote partner to connect to your device to: • provide IT support • transfer files back and forth • communicate with you via chat • view device information • adjust WIFI settings, and much more. It can receive connection requests from any device (desktop, web browser or mobile). TeamViewer applies the highest security standards to your connections, ensuring you are always in control of granting access to your device and establishing or ending sessions. To establish a connection to your device, you need to do the following: 1. Open the app on your screen. Connections can't be established if the app is running in the background. 2. Share your ID with your partner or enter a code into the ‘Join Session’ box. 3. Accept the connection request every time. Without your explicit permission, the connection can’t be established. QuickSupport is available to install on any device and model, including Samsung, Nokia, Sony, Huawei, Lenovo, Honeywell, Zebra, Elo, MobileBase, Fujitsu, Philips, Hisense, Doro, TCL and many more. Key features include: • Trusted connections (user account verification) • Session codes for fast connections • Dark mode • Screen rotation • Remote control • Chat • View device information • File transfer • App list (Start/Uninstall apps) • Push and pull Wi-Fi settings • View system diagnostic information • Real-time screenshot of the device • Store confidential information into the device clipboard • Secured connection with 256 Bit AES Session Encoding. Quick startup guide: 1. Your session partner will send you a personal link to the QuickSupport application. Clicking the link will start the app download. 2. Open the QuickSupport app on your device. 3. You will see a prompt to join a session created by your remote partner. 4. When you accept the connection, the remote session will begin. "Information on Optional Access* ● Microphone: Fill the video feed with audio, or used to record message or session *You can use the app even if you do not allow the optional permissions. Please use in-app settings to disable the access."

Secure and simple alternative to VPN: WebConnect offers a new concept for remote working Home office and flexible working from a distance are now part of everyday life in companies. With a new concept, WebConnect ensures secure remote access to desktops and dialing into the company network - as a secure and simple alternative to VPN. To do this, WebConnect uses the browser to set up all connections directly between the client and remote device as a tunnel with https encryption. There are no third party servers or hubs along the way. The solution thus guarantees data protection and a high level of security when accessing the desktops remotely. The application scenarios of the solution are diverse: They range from home office and remote work to support and distance learning to virtual call centers as well as video and graphics workstations - in the cloud or on-premises. WebConnect: A new concept for working remotely This is where WebConnect comes in with a new concept for secure remote access to desktops and dialing into the company network. The solution is added to the network that should be reachable from the outside. This is done either via a WebConnect hardware box or in server networks only as software. The special feature: WebConnect establishes all connections directly between the client and remote device as a tunnel with https encryption. All this is done via the browser and without installation on the client. There are no third-party servers or nodes along the way, no device is directly accessible. With 2-factor authentication, the solution ensures data protection and high security when accessing the desktops remotely. Since WebConnect has no central customer and device management, all access data remain the sole property of the customer. The solution is therefore fully compliant with the GDPR. Mobile apps for remote access to networks with WebConnect installation WebConnect's mobile apps are the ideal supplement for working with a tablet or mobile phone. They are optimized for small screens. Automatic screen resize functions allow you to work in any orientation of the device Lots of useful features WebConnect is the ideal solution for freelancers and small and medium-sized companies. It offers a variety of settings that companies can use to individually refine their security requirements and role-rights concepts. Administrators are thus able to assign appropriate access rights or time restrictions to individual users, user groups and connection profiles on the same device and to adjust them at any time.