SF311 vs SoCo Connect
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
SF311
Report quality of life issues in San Francisco with ease. Submit photos, descriptions, and locations to get problems like graffiti or potholes addressed faster. Track the status of your reports and receive completion notifications.
- Report quality of life issues
- Submit photos and location
- Track case status
- Receive completion notifications
- Direct routing to agencies
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The Convenience of an App. The Support of a Real Person. Report potholes, graffiti, broken streetlights, and other non-emergency issues in San Francisco in seconds. Add a photo, and the app suggests the right category and fills in details like vehicle license plates, saving you time. Your report goes straight to the City departments for resolution. Built for Everyone Professionally translated by native speakers in English, Traditional Chinese, Spanish, Filipino, and Vietnamese. Meets WCAG accessibility standards. Never Alone Questions about your report or need to flag something the app doesn’t cover? Dial 311 from within San Francisco to speak with a real SF311 representative.
SoCo Connect
Report non-emergency community issues like potholes or broken streetlights. Submit requests with photos, track their progress, and receive completion notifications. Stay informed about local news and events.
- Report non-emergency community concerns
- Submit requests with photos
- Track request status and completion
- Monitor and comment on requests
- Access county news and events
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SoCo Connect is a convenient way to report non-emergency community concerns and access County services. Here's how it works: 1. See something that needs to be fixed (potholes, street light problems, plugged culverts, etc.)? 2. Submit a request and attach a photo. 3. County staff receives the request and fixes the problem. 4. You are notified when the request is completed. You can monitor requests, provide comments, follow other requests in your community and check out the latest County news and events. Local government functions at its best when everyone participates. Download the app to get started today!
Screenshots
Verdict
The clearest difference is rating: SF311 at 2.8 against SoCo Connect's 1.9. SoCo Connect's advantage is ratings volume (21 vs 5) and iOS requirement (14.0 vs 26.0). On price, review sentiment, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
SF311 holds the better App Store score, 2.8 against 1.9. Both are backed by a comparable volume of ratings — 5 and 21 respectively. Written reviews point the same way: 28% of SF311's written reviews are positive against 21% of SoCo Connect's.
SF311 ships an update every 2 months, SoCo Connect every 3 months. The most recent releases landed on October 23, 2026 and October 24, 2026 respectively.
| Parameter | SF311 | SoCo Connect |
|---|---|---|
| Price | Free | Free |
| Rating | 2.8 (5 ratings) — better | 1.9 (21 ratings) |
| Positive reviews | 27.7% of reviews — better | 21.4% of reviews |
| Number of ratings | 5 | 21 — better |
| Update frequency | Every 2 months — better | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 26.0 | 14.0 — better |
| Further details — not scored | ||
| Size | 12 MB | 47 MB |
| Age rating | 4+ | 17+ |
| Developer | San Francisco 311 | County of Sonoma Information Systems Department |
Customer experience
SF311
SoCo Connect
In-app purchases
SF311
No in-app purchases
SoCo Connect
No in-app purchases
