CXi Agent vs Kapture Next

Ozonetel Agent Toolbar brings every essential contact-center tool into a single lightweight app — empowering agents to handle voice and chat interactions with speed and accuracy What it does - Handle live voice calls and chat conversations from one interface - Place and receive auto-dialer outbound calls directly from the app - Apply call dispositions quickly to close interactions and update workflows - Support all campaign modes: Manual, Inbound, Blended, Preview, Progressive, Predictive - Personal dashboard with agent performance metrics and daily summary - Call history & chat history for follow-ups - In-app internal calling so agents can talk to each other and get quick help - Supervisor notifications - AI agent assist for calls & chats - Supports SIP and Phone login Why teams love it - Reduces context switching — voice, chat and disposition workflows in one place - Faster wrap-ups & higher agent productivity with instant dispositions and auto-dial support - Built for reliability — designed for high-volume contact-center operations - Simple to deploy and integrates with your existing Ozonetel account (SSO/enterprise login) Security & data Requires authenticated Ozonetel account for access Admin controls for supervisor rights and access to team dashboards

Kapture for Field Engineers Empower field engineers to provide exceptional customer experiences by equipping them with Kapture CX. Elevate first-visit resolution by providing crucial information such as comprehensive ticket and product details, complete customer profiles, spare parts visibility, and more. Tailored for field engineers, Kapture CX boasts an intuitive interface for seamless navigation and delivers real-time notifications to ensure field agents stay informed and agile. Win Customer Over with Features Like: SLA for field technicians Sell AMC on-the-go On-field manual download for the guidance towards next steps One-tap attendance management Geo-fencing visibility Real-time image update Technician route optimiser Auto Happy/Sad code generator