ServiceDeskPlus MSP | Cloud vs VoIP.Net

ServiceDesk Plus MSP equips managed service providers (MSPs) with a powerful mobile solution to streamline client service delivery. Support multiple clients by enabling technicians to access, create, and resolve requests on the go. Enhance efficiency and responsiveness, leading to happier clients and a thriving business. Key features for enhanced mobility: - Effortless multi-client management: Switch seamlessly between clients and access dedicated service desks. - Streamlined request handling: Create, pick up, assign, merge, resolve, and close IT tickets with ease, directly from your iPhone and iPad. - Customizable ticket views: Tailor the ticket details view to your needs. - Automation: Execute field and form rules when adding or editing a request. - Improved collaboration: Access comprehensive request details, including conversations, history, and resolutions. Add notes and upload attachments to provide more context. - Approval management: View and manage approvals for requests, changes, releases, and purchase orders. - Track technician efforts: Track time spent by adding worklogs. - Productivity monitoring: Monitor IT technician's productivity with the worklog timer under request details. - Efficient task management: Create, manage, and edit tasks across all modules. Filter and search tasks, manage work logs, and prioritize tasks for optimal workflow. - Knowledge base creation: Create knowledge base articles with rich-text formatting. - Interactive widgets: Take immediate action on requests with interactive widgets—pick up requests, handle approvals, or even call end users directly from your home screen. - Actionable insights: Gain context at a glance to optimize service desk operations. - Flexible interface: Utilize day and night mode support. - Enhanced security: Leverage multiple login methods, including SAML authentication. Experience the power of cloud-based service management: Get started with a fully featured, 30-day, free trial at https://mnge.it/try_now Note: This application requires a ServiceDesk Plus MSP cloud account for your organization.

The official companion app for VoIP.Net customers. Monitor your VoIP service performance, track call analytics, and access detailed usage insights directly from your mobile device. KEY FEATURES: Your Service Dashboard • Real-time call volume charts showing today vs. yesterday vs. last week • Account and carrier performance breakdowns • Interactive pie charts with customizable display options • Live data updates every 15 seconds to 5 minutes Detailed Analytics • Time-series analysis of your call patterns • Account-specific performance metrics • Carrier comparison and routing analysis • Regional call distribution insights Personalized Experience • Customize chart displays (5-30 items per view) • Toggle between technical IDs and readable names • Adjust data granularity from 5 minutes to 4 hours • Dark mode support for all-day monitoring Secure Access • Login with your existing VoIP.Net credentials • Secure session management • Company activation key integration • Protected data transmission Mobile Optimized • Native iOS design with SwiftUI • Optimized for iPhone and iPad viewing • Smooth animations and haptic feedback • Works offline with cached data FOR VOIP.NET CUSTOMERS: • Monitor your service quality and call volumes • Track usage patterns and identify trends • Access detailed breakdowns by account and carrier • View regional performance data • Optimize your VoIP infrastructure decisions REQUIREMENTS: • Active VoIP.Net customer account • Valid login credentials • iOS 15.0 or later • Internet connection for live data