Freshdesk vs ServiceDeskPlus MSP | Cloud

Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk app for iOS. Streamline customer queries from multiple channels and answer them easily from your phone. Freshdesk is an online customer support software that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website. Key Features: Get a quick overview of your helpdesk. Access all tickets available to you. Prioritize the tickets that need your attention with filters before responding. Manage your support - Set priorities, assign agents, change tickets statuses. Race through routine actions with one-click scenario automations. Delete tickets and block spam right from your phone. Log time spent on a ticket. Stay informed about all updates and changes with push notifications.

ServiceDesk Plus MSP equips managed service providers (MSPs) with a powerful mobile solution to streamline client service delivery. Support multiple clients by enabling technicians to access, create, and resolve requests on the go. Enhance efficiency and responsiveness, leading to happier clients and a thriving business. Key features for enhanced mobility: - Effortless multi-client management: Switch seamlessly between clients and access dedicated service desks. - Streamlined request handling: Create, pick up, assign, merge, resolve, and close IT tickets with ease, directly from your iPhone and iPad. - Customizable ticket views: Tailor the ticket details view to your needs. - Automation: Execute field and form rules when adding or editing a request. - Improved collaboration: Access comprehensive request details, including conversations, history, and resolutions. Add notes and upload attachments to provide more context. - Approval management: View and manage approvals for requests, changes, releases, and purchase orders. - Track technician efforts: Track time spent by adding worklogs. - Productivity monitoring: Monitor IT technician's productivity with the worklog timer under request details. - Efficient task management: Create, manage, and edit tasks across all modules. Filter and search tasks, manage work logs, and prioritize tasks for optimal workflow. - Knowledge base creation: Create knowledge base articles with rich-text formatting. - Interactive widgets: Take immediate action on requests with interactive widgets—pick up requests, handle approvals, or even call end users directly from your home screen. - Actionable insights: Gain context at a glance to optimize service desk operations. - Flexible interface: Utilize day and night mode support. - Enhanced security: Leverage multiple login methods, including SAML authentication. Experience the power of cloud-based service management: Get started with a fully featured, 30-day, free trial at https://mnge.it/try_now Note: This application requires a ServiceDesk Plus MSP cloud account for your organization.