TernioSwitch vs DaVita Secure Messaging

TernioSwitch is a mobile app for agents and supervisors using the NICE CXone contact center platform. Stay connected, manage customer interactions, and handle calls from anywhere through a simple and intuitive mobile experience. Features: * Access essential contact center tools from your mobile device * Manage your availability and agent status in real time * Handle inbound and outbound customer interactions * Make and receive calls using Integrated Softphone or External Phone options * Seamless integration with NICE CXone * Secure and reliable performance across supported devices TernioSwitch helps contact center teams stay connected and productive—wherever work takes them.

DaVita’s HIPAA-compliant messaging tool supports rapid communication and cross-team collaboration. DaVita Secure Messaging is available for DaVita teammates and credentialed providers. Why use secure messaging? • Eliminate phone tag and message for faster response • Tag messages by patient to make it easy to find messages later • Keep everyone on the same page with group messaging • Coordinate care with teammates across facilities (without special access requests) • Streamline communication across teams; for example, between IKC and DKC teammates regarding mutual patients or ICHD and Home TMs when a patient is transitioning modalities Hear from Teammates • “It saves so much time to be able to send a secure message and not to be making multiple phone calls” - Registered Dietician • “[Secure messaging] is a streamlined (and HIPAA compliant) way to communicate with physicians and teammates in non-emergent situations. I highly recommend it.” – Clinical Coordinator • There should be more use from TM and physicians. [It] makes for more efficient communication. – Facility Administrator