Fluency Mobile vs TernioSwitch

Fluency, Inc. is North America’s leading Software as a Service interpreter scheduling and management solution (IMS) assisting American Sign Language and Spoken Language interpreting service providers with scheduling, tracking, and accurately billing each interpreting encounter. Fluency’s vast library of onboard reports effortlessly provides an entire understanding of your interpreter human resources, client demands, finances, and operations. Fluency Mobile provides an accurate time tracking system that works both on and offline. It gives interpreters the ability to complete and verify their interpreting time using a finger signature from the confirming provider, full digital receipting of appointment vouchers, and live, interactive driving and walking directions. Other features include: • Review pending and accepted assignments by day or date range view and accept assignment offers • Allows interpreters to identify their work time by type of activity • Allows interpreters to identify their work time by type of activity connection, seamlessly upload finished appointments to Administration

TernioSwitch is a mobile app for agents and supervisors using the NICE CXone contact center platform. Stay connected, manage customer interactions, and handle calls from anywhere through a simple and intuitive mobile experience. Features: * Access essential contact center tools from your mobile device * Manage your availability and agent status in real time * Handle inbound and outbound customer interactions * Make and receive calls using Integrated Softphone or External Phone options * Seamless integration with NICE CXone * Secure and reliable performance across supported devices TernioSwitch helps contact center teams stay connected and productive—wherever work takes them.