About
This mobile application provides contact center agents and supervisors with full access to their platform's tools. Manage customer interactions, update your status, and handle calls from any location with a user-friendly interface. Stay connected and productive on the go.
What's New in TernioSwitch
4.0.0(77)
July 27, 2026
* Introduced WebRTC calling for voice interactions. * Added VoIP Push and CallKit support for a seamless incoming call experience. * General bug fixes and performance improvements.
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FAQ
What is TernioSwitch?
TernioSwitch is a mobile application designed for agents and supervisors using the NICE CXone contact center platform. It allows users to manage customer interactions and update their status from anywhere.
Is TernioSwitch free to use?
Yes, TernioSwitch is available for free. It does not have any in-app purchases or advertisements, making it a completely free tool for users.
What devices does TernioSwitch support?
TernioSwitch is compatible with iPhone, iPad, and iPod devices. It is designed to offer secure and reliable performance across these Apple platforms.
How often is TernioSwitch updated?
The latest version of TernioSwitch is 3.3.1(1), and it was last updated on June 23, 2026. This indicates a commitment to regular updates and maintenance.
What are the main features of TernioSwitch?
Key features include full mobile access to contact center tools, real-time availability and status updates, the ability to handle inbound and outbound interactions on the go, and seamless integration with NICE CXone.
What is the age rating for TernioSwitch?
TernioSwitch has an age rating of 17+. This is likely due to the professional nature of its use within a contact center environment.
How does TernioSwitch help contact center teams?
TernioSwitch helps contact center teams stay productive by providing essential tools and interaction management capabilities on a mobile device, regardless of the user's location.
What is the user rating for TernioSwitch?
TernioSwitch has a user rating of 2.0 stars based on 1 rating. This suggests potential areas for improvement based on early user feedback.
