Comparison

Kiteworks vs TernioSwitch

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Kiteworks

Access and share sensitive data securely through a private network provided by your employer or partner. Share files, send encrypted emails, and capture compliant photos that upload directly to your organization's cloud, preventing data leaks to other apps or your device.

Highlights
  • Secure data access and sharing
  • Encrypted file sharing and email
  • Compliant photo capture and upload
  • Data isolation from other apps
  • Tracking of recipient access
  • Phishing and spam-protected email
  • Secure access to internal repositories without VPN
Features
Read full description

Use the Kiteworks mobile app to access and share data through a Kiteworks cloud application provided by your employer or a partner business. Its Kiteworks Private Data Network (PDN) effortlessly protects your organization’s sensitive data no matter where you go. Share files and send emails simply and securely. Take compliant, encrypted photos that automatically upload to your organization’s Kiteworks cloud. Data, email, and photos never leak to the other apps, camera roll, or folders in your device. Key features: • Strong encryption of your organization’s data in the phone, in transit, and in the cloud • Tracking that shows you when recipients accessed your emails and shared files • Invitation-only email that never exposes you to phishing and spam • Secure access to your organization’s internal data repositories, such as file shares, home drives, SharePoint, Box, etc., without needing a VPN • Automatic, effortless enforcement of your organization’s compliance policies for regulations like HIPAA, GDPR, CMMC, CCPA, NIS 2, FedRAMP, and many more If you're a Kiteworks customer, download the mobile app today! To become a customer, visit us at www.kiteworks.com!

About

TernioSwitch

This mobile application provides contact center agents and supervisors with full access to their platform's tools. Manage customer interactions, update your status, and handle calls from any location with a user-friendly interface. Stay connected and productive on the go.

Highlights
  • Mobile access to contact center tools
  • Real-time availability and status updates
  • Inbound and outbound interaction handling
  • Seamless NICE CXone integration
  • Secure and reliable performance
Read full description

TernioSwitch is a mobile app for agents and supervisors using the NICE CXone contact center platform. Stay connected, manage customer interactions, and handle calls from anywhere through a simple and intuitive mobile experience. Features: * Access essential contact center tools from your mobile device * Manage your availability and agent status in real time * Handle inbound and outbound customer interactions * Make and receive calls using Integrated Softphone or External Phone options * Seamless integration with NICE CXone * Secure and reliable performance across supported devices TernioSwitch helps contact center teams stay connected and productive—wherever work takes them.

Screenshots

Kiteworks4 screens
TernioSwitch4 screens

Verdict

The call

The clearest difference is update cadence: TernioSwitch at every 2 weeks against Kiteworks's every 3 months. Kiteworks's advantage is ratings volume (169 vs 3) and rating (4.2 vs 4.0). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Kiteworks holds the better App Store score, 4.2 against 4.0. That said, the two scores are not equally well evidenced: Kiteworks has 169 ratings behind it against 3, so its average is the more settled of the two.

UpkeepUpdate frequency

Kiteworks ships an update every 3 months, TernioSwitch every 2 weeks. The most recent releases landed on September 7, 2026 and September 12, 2026 respectively.

Scorecard3 real differences · 7 level
Kiteworks versus TernioSwitch: the parameters behind the verdict, then further details
ParameterKiteworksTernioSwitch
PriceFreeFree
Rating4.2 (169 ratings) — better4.0 (3 ratings)
Positive reviews72.9% of reviews—
Number of ratings169 — better3
Update frequencyEvery 3 monthsEvery 2 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS16.015.0 — better
Further details — not scored
Size172 MB55 MB
Age rating4+17+
DeveloperKiteworks USA, LLCTernio, LLC

Customer experience

Kiteworks

All ratings169 ratings
Positive76.9%
Neutral7.1%
Negative16.0%
Written reviews48 reviews
Positive72.9%
Neutral6.3%
Negative20.8%

TernioSwitch

All ratings3 ratings
Positive66.7%
Neutral0.0%
Negative33.3%

Bugs and requests

Kiteworks

Reported bugs

5 issues
  • App not working on iPad and Mac
  • Won't launch on iPadOS 13.1
  • Preventing access to documents
  • Devices and accounts compromised
  • Software downloaded automatically

Requested features

4 requests
  • Reporting functionality
  • Direct upload to MS Office
  • Scan to PDF functionality
  • Download multiple files at once

TernioSwitch

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Kiteworks

No in-app purchases

None

TernioSwitch

No in-app purchases

Questions

Is Kiteworks free?
Kiteworks is free to download, with no in-app purchases.
Is TernioSwitch free?
TernioSwitch is free to download, with no in-app purchases.
Which has better reviews, Kiteworks or TernioSwitch?
Kiteworks is rated higher. Kiteworks averages 4.2 out of 5 from 169 ratings, while TernioSwitch averages 4.0 from 3 ratings.
Do Kiteworks or TernioSwitch have ads?
Neither Kiteworks nor TernioSwitch shows ads.
Which is updated more often, Kiteworks or TernioSwitch?
Kiteworks ships an update every 3 months, and TernioSwitch every 2 weeks. Most recently, Kiteworks was updated on September 7, 2026 and TernioSwitch on September 12, 2026.

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