Trip.com vs HK Express
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Trip.com
Plan your next holiday with an all-in-one travel app. Book flights, hotels, car rentals, and tours. Access travel essentials like e-sims and insurance. Earn rewards and enjoy 24/7 customer support.
- Flight booking with flexible cancellation
- Hotel price matching and booking discounts
- Car rental services
- Tour and attraction tickets
- E-sim and travel insurance
- Trip Coins for travel credit
- 24/7 customer support
Read full descriptionHide full description
Welcome to your new all-in-one travel app! Trip.com makes planning your next holiday simple - not only do we have thousands of flight routes and hotels, but we also offer car hire, tour tickets, and other travel must-haves. Need an e-sim or travel insurance? We've got you covered. But there are multiple other reasons to use our app: #You Can Trust Us We've been rated as 'Great' on Trustpilot. Download now and browse with confidence - thousands of Trip.com users have had a positive experience with us! #Deals and Rewards Book with our app, earn Trip Coins travel credit, and save money on future trips. Keep booking to increase your membership tier and get exclusive benefits like free airport lounge access. #Free 24/7 Customer Support English-speaking agents are on-hand to answer your query within 30 seconds - and you can call us through the app for free. #Your Favorite Travel Brands Book your flights with British Airways, Virgin Atlantic or EasyJet, and your stay in Hilton, Marriott, or Premier Inn hotels. You can also book trains across the country with Network Rail - in fact, all major companies are available on Trip.com. #Multiple Payment Options Credit card (incl. Amex), debit card, PayPal, Google Pay, Apple Pay - we're confident you can use your preferred payment method with us. What Makes Trip.com Special? #Flights Plans changed? Enjoy our flexible flight cancellation options. We also offer exclusive app-only discounts, live status updates, and price alerts notifying you when flights are at their cheapest. #Hotels If you find a hotel cheaper elsewhere, we'll match the price. If there's an issue where you can't check in, we'll find you a new hotel. And if you book a flight with us, your hotel can cost up to 25% less! #Trains We sell train tickets in the UK, Europe, and across the globe! Our split ticketing feature makes rail travel even cheaper, and we don't charge any additional payment fees. #And Other Travel Essentials Book your guided tour, visit a famous (or less famous) attraction, rent a car, buy your e-sim or travel insurance, and more! Download the all-in-one travel app and book your next adventure!
HK Express
Easily book flights and manage your travel plans with this redesigned mobile application. Discover deals, book to over 30 Asian destinations, and personalize your trip with extra services. Enjoy a seamless check-in process with e-boarding passes and self-service baggage drop at select airports.
- Discover flight deals and promotions
- Book flights to over 30 Asian destinations
- Personalize trips with extra services
- Easy check-in with e-boarding pass
- Self-service baggage drop
- Travel tips and inspiration
Read full descriptionHide full description
The newly redesigned HK Express mobile app makes booking flights and managing your trips a breeze. Start your exciting journey in just a few simple steps: - Discover the latest flight deals and promotions - Book flights to over 30 destinations across Asia - Personalize your trip with Extra services like checked baggage, seat selection, meals, and more - Check-in with ease, get your e-boarding pass, and enjoy self-service baggage drop at selected airports. - Find travel tips to be inspired and enhance your journey. Download now!
Screenshots
Verdict
The clearest difference is ads: HK Express at none against Trip.com's shown. HK Express also leads on monetization model (free vs free with in-app purchases). Trip.com's advantage is review sentiment (42% vs 18%) and ratings volume (37K vs 1.8K). On price, rating, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Trip.com holds the better App Store score, 4.6 against 4.4. That said, the two scores are not equally well evidenced: Trip.com has 37K ratings behind it against 1.8K, so its average is the more settled of the two. Written reviews point the same way: 42% of Trip.com's written reviews are positive against 18% of HK Express's.
Trip.com ships an update weekly, HK Express fortnightly. Both last shipped on September 24, 2026.
| Parameter | Trip.com | HK Express |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (37K ratings) — better | 4.4 (1.8K ratings) |
| Positive reviews | 41.7% of reviews — better | 17.7% of reviews |
| Number of ratings | 37K — better | 1.8K |
| Update frequency | Weekly — better | Fortnightly |
| Ads | Yes | No — better |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Best chart rank | #34 — better | — |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.0 — better | 15.6 |
| Further details — not scored | ||
| Size | 180 MB | 221 MB |
| Age rating | 4+ | 4+ |
| Developer | Trip.com Travel Singapore Pte. Ltd. | HK Express |
Customer experience
Trip.com
HK Express
User reviews
Trip.com
From 37K App Store ratingsWhat we love
- 🚀 Convenient booking
- 💰 Affordable prices
- 📱 Reliable app
- 🤝 Great customer service
- 🌍 Useful for international travel
Room to improve
- 🐛 Booking issues and errors
- 🤖 Poor customer support
- 💰 Misleading pricing and fees
- 🕰️ Slow refund/cancellation process
- 🤔 Confusing policies and communication
HK Express
From 1.8K App Store ratingsWhat we love
- 👍 Smooth and intuitive user experience
- 🚀 Quick and responsive app
- 💳 Seamless payment processing
- 🛫 Efficient check-in and boarding process
- 🤝 Helpful and polite customer service
Room to improve
- 🐛 Frequent app crashes and glitches
- 🔒 Login and authentication issues
- 💻 Compatibility problems with various devices
- 💰 Unexpected fees and charges
- 🗓️ Difficulty managing bookings and reservations
Bugs and requests
Trip.com
Reported bugs
3 issues- Flights/hotels disappearing from search results
- Incorrect or missing booking information
- Compatibility issues with certain devices/platforms
Requested features
3 requests- Ability to share itinerary with others
- Improved seat selection and baggage options
- Better integration with airline/hotel loyalty programs
HK Express
Reported bugs
5 issues- Blank screens during booking process
- Inability to save booking history and details
- Inconsistent currency and language support
- Errors when attempting to check-in or manage bookings
- Unreliable performance and frequent crashes
Requested features
5 requests- Integrate Cathay login option
- Improve boarding pass integration with digital wallets
- Implement better offline functionality
- Enhance payment methods and options
- Provide more transparent pricing and fee structure
In-app purchases
Trip.com
No in-app purchases
HK Express
No in-app purchases
