Aena vs AirHelp・Flight Tracker
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Aena
Access real-time flight information, book parking, and reserve VIP services for 43 Spanish airports. Navigate terminals with detailed maps and receive personalized flight updates. Enjoy exclusive discounts and assistance services.
- Real-time flight tracking
- Airport terminal maps
- Official parking booking
- VIP lounge access
- Personalized flight alerts
- Barrier-free assistance
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Aena: Your official app for airports and flights in Spain Use the official Aena app to check flights in real-time, book official parking places, access VIP Lounges and other airport services at the 43 Spanish airports managed by Aena, including Madrid-Barajas (MAD), Barcelona-El Prat (BCN), Palma de Mallorca (PMI), and many more. Download it for free and enhance your airport experience with these features: Flight Planning and Tracking • Check departures and arrivals in real time up to two weeks in advance. • Scan your boarding pass to access the most important information about your flight, terminal, boarding gate, schedules and updates. Airport maps and Services • Navigate the airport with detailed maps of terminals, gates, security checkpoints, restaurants, shops, car rentals, and more. • Book and manage your official parking space and VIP services: Find your parking space, and access VIP Lounges, Fast Lane / Fast Track, and the Meet & Assist service. Benefits, Assistance and Offers • Aena Club: Exclusive discounts for members. • Real-time alerts and personalised notifications based on your location and flight. • Barrier-free service to assist people with reduced mobility or disabilities. • Chatbot to answer your questions instantly. Available in Spanish, English, Catalan, Basque, and Galician. Download the app and improve your airport experience! More information at www.aena.es/es/app-oficial.html
AirHelp・Flight Tracker
Track flights in real-time with live map updates, instant alerts for delays and gate changes, and a manager for all your trips. Easily submit compensation claims for disruptions and access travel insurance with premium upgrades.
- Real-time flight tracking on interactive map
- Instant alerts for status changes and gate updates
- Flight manager to organize trips
- Simplified flight disruption compensation claims
- Boarding pass scanner and storage
- Detailed flight stats and travel history
- Optional premium travel insurance and lounge access
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Track your flights in real-time and stay informed throughout your journey with AirHelp – the ultimate app built to protect your flight rights and support your travels. Whether you're travelling for work or holiday, AirHelp helps you stay informed and protected against any flight problem. Our powerful flight tracker, intelligent travel assistant, and instant claim support make it the perfect travel assistant app for every passenger facing a flight disruption. What features does the AirHelp app include? • Live flight tracker with an interactive map to see where your plane is in real time • Instant alerts on flight status, gate changes, and schedule updates before the airport announces them • Simplified claim process for flight delay compensation and cancellations • Flight sharing to keep friends and family updated about the journey in real-time • Flight stats to view a summary of your past flights and travel history • Sync flights via calendar or Gmail to track flights and scan for compensation owed for past flights • 24/7 customer support and travel insurance assistance • Optional AirHelp+ upgrade with premium travel insurance and airport lounge access • The app is completely free, without ads How do I get flight compensation? If you’ve experienced a flight cancellation, delayed flight, overbooking or airline and airport strikes, you could be eligible for up to €600. Use the app to check your eligibility and submit a claim in just a few taps. AirHelp takes care of the rest, so you can focus on your journey. No paperwork, no hassle – just a faster way to claim what you're owed for any flight disruption. How does the free flight tracker work? Track as many flights as you need with our accurate, real-time airplane tracker. Follow your airplane live on a detailed map, check its location, and receive updates on any delayed or cancelled flight. Whether you're at home or at the airport, AirHelp ensures you're always informed. How can I get alerts for flight status and delays? Get up-to-date flight status notifications before everyone can see them on the airport flight status screens. Be the first to know about any delayed flight, flight cancellation, or gate change using the same data that pilots use. Our flight tracker system is designed to help you react quickly and avoid unnecessary airport stress. What is the Boarding Pass Scanner? Organise your travel plans in one place with our boarding pass scanner. Easily get check-in times, gate and terminal information, and luggage belt details. As a reliable travel assistant, AirHelp simplifies your travel experience from take-off to landing. Does AirHelp track my flight stats? Yes, get a detailed overview of your travel history, including the number of flights taken, total distance travelled, time spent in the air, and visited countries or airports. All data is automatically compiled from tracked flights, offering a personalized summary that updates with each new journey. What is comprehensive travel insurance with AirHelp+? For full peace of mind, activate AirHelp+ and get access to premium travel insurance cover. This includes compensation for disruptions, baggage protection, and airport lounge access during delays. Our travel insurance also gives you access to a support team that’s ready 24/7 to assist you. Whether you're delayed or your flight is cancelled, AirHelp+ and its travel insurance benefits have you covered. Why Choose AirHelp? We’re the world’s leading flight compensation company, helping millions of passengers get the flight cancellation compensation and flight delay compensation they deserve. Download AirHelp now and turn flight disruptions into compensation. With our flight tracker, trip assistant, and instant claim support – all backed by robust travel insurance – you're always in control, no matter what happens during your trip.
Screenshots
Verdict
The clearest difference is review sentiment: AirHelp・Flight Tracker at 59% against Aena's 18%. AirHelp・Flight Tracker also leads on rating (4.7 vs 4.4). Aena's advantage is iOS requirement (15.6 vs 17.0). On price, ratings volume, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
AirHelp・Flight Tracker holds the better App Store score, 4.7 against 4.4. Both are backed by a comparable volume of ratings — 223 and 357 respectively. Written reviews point the same way: 18% of Aena's written reviews are positive against 59% of AirHelp・Flight Tracker's.
Aena ships an update every 9 days, AirHelp・Flight Tracker weekly. The most recent releases landed on October 8, 2026 and October 13, 2026 respectively.
| Parameter | Aena | AirHelp・Flight Tracker |
|---|---|---|
| Price | Free | Free |
| Rating | 4.4 (223 ratings) | 4.7 (357 ratings) — better |
| Positive reviews | 18.1% of reviews | 59.4% of reviews — better |
| Number of ratings | 223 | 357 — better |
| Update frequency | Every 9 days | Weekly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free with in-app purchases |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 15.6 — better | 17.0 |
| Further details — not scored | ||
| Size | 237 MB | 166 MB |
| Age rating | 4+ | 4+ |
| Developer | Aena Aeropuertos S.A. | AirHelp Germany GmbH |
Customer experience
Aena
AirHelp・Flight Tracker
User reviews
Aena
From 223 App Store ratingsWhat we love
- 📍 Accurate airport maps and navigation
- 🔔 Helpful gate change notifications
- 🅿️ Convenient parking booking functionality
- ✈️ Flight information and tracking
- 🌐 Useful for non-Spanish speakers at Spanish airports
Room to improve
- 🐛 Frequent app crashes and freezing
- ❌ Login authentication failures
- 💳 Payment processing errors
- 🔐 Complex registration process for WiFi access
- ⚠️ Poor error handling and unclear error messages
AirHelp・Flight Tracker
From 357 App Store ratingsWhat we love
- 💯 Effective in getting compensation
- 🚀 Quick and easy process
- 👍 Helpful and responsive support
- 🔍 Useful flight tracking features
- 🏆 Successful claims
Room to improve
- 💰 High commission fees
- 🕰️ Slow and unresponsive in some cases
- 🤔 Unclear about fees and policies
- 🚫 Unsuccessful claims in some cases
- 🤷♀️ Lack of transparency
Bugs and requests
Aena
Reported bugs
18 issues- App freezes on loading screen with Aena logo
- Login credentials work on website but not in app
- Cannot add flights with January 2026 dates
- PRM assistance form submission errors at certain airports
- WiFi password loss and connection failures
Show 13 moreShow fewer
- Service errors during account creation
- Parking booking form broken for single-terminal airports
- Screen freezing during transaction processing
- Keyboard not visible during login
- App crashes when accessing VIP lounge purchase
- Booking information disappears after app exit
- Unable to find booked parking without confirmation code
- Fast Lane QR codes showing as invalid
- Payment amount field non-functional
- Password character limit restrictions (max 10 characters)
- Text paste disabled in multiple form fields
- Payment method not saved properly (Via T)
- Email validation timing issues
Requested features
10 requests- Add Apple Pay payment option
- Support for all official Spanish languages
- Ability to manage and extend existing bookings
- Better WiFi connection reliability
- Improved error messages and user guidance
Show 5 moreShow fewer
- Faster email confirmation delivery
- Password paste functionality
- Terminal selection field for single-terminal airports
- Persistent booking display without requiring 'manage' action
- Comprehensive airport information (airside facilities, amenities)
AirHelp・Flight Tracker
Reported bugs
2 issues- Delayed or rejected claims without clear explanation
- Issues with accessing account information
Requested features
2 requests- Option to claim for self-organized alternative travel
- Support for more languages
In-app purchases
Aena
No in-app purchases
AirHelp・Flight Tracker
No in-app purchases
Questions
Is Aena free?
Is AirHelp・Flight Tracker free?
Which has better reviews, Aena or AirHelp・Flight Tracker?
Do Aena or AirHelp・Flight Tracker have ads?
Which is updated more often, Aena or AirHelp・Flight Tracker?
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