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AirHelp・Flight Tracker Reviews: Is It Legit?

AirHelp・Flight Tracker
AirHelp・Flight Tracker
AirHelp Germany GmbH
✈️ Travel
🗺️ Navigation

Customer Experience

Positive experience58.2% of reviews
Neutral0.0% of reviews
Negative experience41.8% of reviews

~ Based on 67 written reviews from the US App Store.

What users say about AirHelp・Flight Tracker

Reviews of AirHelp・Flight Tracker are mixed: the Travel app is rated 4.7/5 from 384 App Store ratings. What users like most: effective in getting compensation, quick and easy process. Top complaints: high commission fees, slow and unresponsive in some cases. Summarized from real user reviews.

Positive things

  • 💯Effective in getting compensation
  • 🚀Quick and easy process
  • 👍Helpful and responsive support
  • 🔍Useful flight tracking features
  • 🏆Successful claims

Negative things

  • 💰High commission fees
  • 🕰️Slow and unresponsive in some cases
  • 🤔Unclear about fees and policies
  • 🚫Unsuccessful claims in some cases
  • 🤷‍♀️Lack of transparency

Is AirHelp・Flight Tracker Safe?

AirHelp・Flight Tracker appears safe based on user ratings. AppsHunter Safety Score for AirHelp・Flight Tracker is 94/100.

This assessment is based on 384 user ratings, with an App Store average of 4.7/5.

Safety Analysis

94.3% of ratings point to a safe experience
1.3% of ratings suggest some concerns
4.4% of ratings point to a risky experience

~ Based on 383 App Store ratings for AirHelp・Flight Tracker.

Is AirHelp・Flight Tracker Legit?

AirHelp・Flight Tracker appears legitimate, with a few gaps. AppsHunter Legitimacy Score for AirHelp・Flight Tracker is 70/100.

Based on 70 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Useless, doesn’t update

First time using this app, and it’ll be the last. My flight has been cancelled and this useless app is still showing the flight as on time!!
Eelsbels44

Response from developer

We are really sorry. It's a gap in our flight data. We'll working constantly to correct such cases. So sorry again.

Great app but please bring back the countdown

From today I can no longer see x days remaining to your trip and that was so useful as the first thing I saw when opening the app. Pleas bring it back thank you
Cclaudiaoncloud

Response from developer

Oh, thank you so much for the comment. We really appreciate it. We'll look into it quickly.

You must update your app

The old Syria flag that represents the criminal rat Bashar alassad is still there even though after 2 years of liberation you must change that immediately
XxBASSAMx

Response from developer

Oh, we are truly sorry. We will change it as soon as we can.

Best help in my life

I download this app i added my information, after I wait , and last week thay sending me my money from wizz air. , thanks
ZDZaki dz dz

Response from developer

Here to help :)

False advertising

I had a disruption with the airline and I purchased the AirHelp+ turns out that they still charge you fees even if you have the subscription. You need to purchase before you fly and not the day you are flying. So beware - they will charge you fees even if you have the subscription
MMNMZ23

Response from developer

Thank you for sharing your experience. We aim to be completely transparent about our AirHelp+ coverage: protection must be purchased before travel begins to apply to a flight, as existing disruptions prior to joining aren't covered under the membership

Unable to reach anyone even Chat or Customer Support!!

I couldn’t able to reach anyone for my regarding to my compensation payment. When I tried to ask for my claim updates or my compensation payment, it relied, “Can I help with anything else?”
TDTruth r Dare

Response from developer

Thank you for your feedback. We are sorry for the frustration with the chat. Please be assured that our Live Chat has real, live agents ready to help you once you pass the initial prompt. You can reach them at https://airhlp.co/livechat, or alternatively, email us at info@airhelp.com with your claim questions so we can assist you directly.

Useless

Airhelp claims to get compensation for delayed flight smoothly but it has been over 5 months and there is no update from their side just status stuck at same place from months. It will be easier to get refund from airlines.
VVaz_abb

Response from developer

We are truly sorry for the long wait and the frustration this delay has caused. While we aim to process every flight compensation claim as smoothly as possible, complex claims can sometimes take longer due to airline response times. Please contact our experts via Live Chat at airhlp.co/livechat so they can thoroughly check the current status of your claim and provide you with a detailed update.

Easy to use

Trying it out for the first time today
KSKing Shamma

Response from developer

Hope you enjoy :)

Ducks

Very good app keep you updated well
FTFishing tank

Response from developer

Thank you, we constantly work to be even better :)

app is good

this app is
amazing. many other apps i’ve used have the useful features behind a paywall. airhelp doesn’t (unless it’s compensation which is understandable to be charged for) its truly an amazing app
AAmerica_568954

Response from developer

Thank you very much for your feedback :D

Ducks

Very good app keep you updated well
FTFishing tank

Scammers

I made a request and didn't even get a refund for the ticket price.
TTartas89

Response from developer

Thank you for reaching out. We are AirHelp, and we specialise in airline flight compensation as well as offering AirHelp+ flight protection. Please note that to request a refund for your original flight ticket, you need to contact the airline directly. However, if you have an ongoing claim with us or need assistance with your subscription, please visit our live chat at airhlp.co/livechat so our experts can review your case and support you.

Don’t use

Airhelp subtracts a hefty fee from your compensation. You would get more from reaching out to the airline directly. Also if you refer people with your referral link, even if you have proof they used your link, Airhelp will lie and say they did not use your link just to not give you a gift card. This happened to me multiple times. Beginning to think the refer a friend program is fake as I get the same generic response at first, then no response when I replied with proof my link was used.
Show more
AAnonyuser5

Response from developer

We are sorry for your dissatisfaction. Our price list can be found on our website in the "Our Fees" section, and the rules for our "Refer a Friend" program are also available there. If you believe something went wrong with your rewards, please visit our Live Chat at https://airhlp.co/livechat, where our experts can assist you.

Scammers

They don’t answer in app at support also at email, you cannot reach them.
RDROBERT DASCALESCU

Response from developer

Thank you for your feedback, and we are truly sorry for the frustration. From what I see our agents have already addressed your latest e-mail but in case of any additional questions, don't hesitate to contact us. Please note that our experts can be reached directly via Live Chat at https://airhlp.co/livechat or alternatively via email at info@airhelp.com.

Great experience

I had a fantastic experience with airhelp from beginning to end. I honestly wasn't expecting much because I assumed the process of claiming compensation for a delayed flight would be complicated and time-consuming. Instead, airhelp made everything incredibly simple

The app was easy to use, and I only had to provide my flight details and a few documents. After that, their team handled the entire process for me. They kept me updated throughout the claim, so I always knew what was happening, and I never felt left in the dark

Also, I really liked the flight tracking in the app. It keeps all of my flights organized in one place and provides useful real-time information such as boarding status, departure updates, and airport gate information. It's a nice bonus that makes traveling a little less stressful and more organized

When my claim was finally approved the payment arrived exactly as promised. The fee they charge is well worth it considering I didn't have to spend hours arguing with the airline or worrying about legal procedures

I would absolutely recommend airhelp to anyone who has experienced a delayed, canceled, or overbooked flight. Their service is reliable, transparent, and genuinely customer-focused. if I ever run into flight issues again, they will definitely be my first choice
Show more
Aat-2666

Response from developer

Thank you very much for this feedback :)

Very difficult to reach an agent

The Chat from this app is really sucks, especially when you’re trying to follow up your claim. Whenever you asked for help, their stupid Chat relied, “Can I help you?”…
TDTruth r Dare

Response from developer

Thank you for your feedback. We are sorry for the frustration with the chat. Please be assured that our Live Chat has real, live agents ready to help you once you pass the initial prompt. You can reach them at https://airhlp.co/livechat, or alternatively, email us at info@airhelp.com with your claim questions so we can assist you directly.

Scammers

I put my case in this airhelp , they are absolutely scamming people, i send whatever they needed and now answer , then after long long time they just said my claim is not accepted , and when i ask for copy of the Reassignment Agreement , thay just ignore me , stay away is scammers
Iil-kev

Response from developer

We are sincerely sorry for your dissatisfaction. Please be assured we are not a scam; we have successfully helped millions of passengers secure their compensation. We want to clear this up for you. Please visit our Live Chat at https://airhlp.co/livechat, where our experts can assist you with your claim and provide the document you requested.

Flight landing time not displaying on screen

Flight landing time not showing on screen
ETEd tawaz

Mr

Very handy and useful
Aalidjabou

Response from developer

Thank you very much :)

Bueno

Muy interesante
Jjozaimar

Response from developer

Gracias :)

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