Easy to use
Response from developer
Hope you enjoy :)
Ducks
Response from developer
Thank you, we constantly work to be even better :)
app is good
amazing. many other apps i’ve used have the useful features behind a paywall. airhelp doesn’t (unless it’s compensation which is understandable to be charged for) its truly an amazing app
Response from developer
Thank you very much for your feedback :D
Ducks
Scammers
Don’t use
Response from developer
We are sorry for your dissatisfaction. Our price list can be found on our website in the "Our Fees" section, and the rules for our "Refer a Friend" program are also available there. If you believe something went wrong with your rewards, please visit our Live Chat at https://airhlp.co/livechat, where our experts can assist you.
Scammers
Response from developer
Thank you for your feedback, and we are truly sorry for the frustration. From what I see our agents have already addressed your latest e-mail but in case of any additional questions, don't hesitate to contact us. Please note that our experts can be reached directly via Live Chat at https://airhlp.co/livechat or alternatively via email at info@airhelp.com.
Great experience
The app was easy to use, and I only had to provide my flight details and a few documents. After that, their team handled the entire process for me. They kept me updated throughout the claim, so I always knew what was happening, and I never felt left in the dark
Also, I really liked the flight tracking in the app. It keeps all of my flights organized in one place and provides useful real-time information such as boarding status, departure updates, and airport gate information. It's a nice bonus that makes traveling a little less stressful and more organized
When my claim was finally approved the payment arrived exactly as promised. The fee they charge is well worth it considering I didn't have to spend hours arguing with the airline or worrying about legal procedures
I would absolutely recommend airhelp to anyone who has experienced a delayed, canceled, or overbooked flight. Their service is reliable, transparent, and genuinely customer-focused. if I ever run into flight issues again, they will definitely be my first choice
Response from developer
Thank you very much for this feedback :)
Very difficult to reach an agent
Response from developer
Thank you for your feedback. We are sorry for the frustration with the chat. Please be assured that our Live Chat has real, live agents ready to help you once you pass the initial prompt. You can reach them at https://airhlp.co/livechat, or alternatively, email us at info@airhelp.com with your claim questions so we can assist you directly.
Scammers
Response from developer
We are sincerely sorry for your dissatisfaction. Please be assured we are not a scam; we have successfully helped millions of passengers secure their compensation. We want to clear this up for you. Please visit our Live Chat at https://airhlp.co/livechat, where our experts can assist you with your claim and provide the document you requested.
Flight landing time not displaying on screen
Mr
Response from developer
Thank you very much :)
Bueno
Response from developer
Gracias :)
No update over a year
Response from developer
Thank you for your feedback. We sincerely apologize for the long waiting time you have experienced. The duration of a claim can vary significantly depending on the specific actions required and whether legal proceedings are involved. To get a detailed update on your case, please visit our live chat where our Experts can review your claim details and provide you with more information: https://airhlp.co/livechat.
Help me a lot
Response from developer
Thank you. We're doing our best :)
Worst experience - Never use their service
Response from developer
We are very sorry to hear about your dissatisfaction and the frustration this delay has caused. Please rest assured that we are not a fraud; we have helped millions of passengers secure compensation, though the payout process from airlines can sometimes take longer than expected even after a claim is accepted. Our experts are available and ready to help you via Live Chat. They can provide you with a specific status update on your claim and look into why there has been a delay in the final transfer. You can reach us here: https://airhlp.co/livechat. We would appreciate the opportunity to look into this for you and get your payment finalised as quickly as possible.
Flight belgrade -chicago
Response from developer
We are truly sorry for the frustration and the time you've waited. While we strive to resolve every case, certain claims are rejected by airlines based on specific legal exceptions that are beyond our control. If you would like us to take a second look at the final reasoning provided by the airline, our experts are available to assist you via Live Chat: https://airhlp.co/livechat.
Poor Service
Not worth bothering your time and energy with this. Maybe try with some other services
Response from developer
We are sorry you are not satisfied with the outcome. Eligibility depends on specific and numerous (also legal) factors. To get more details regarding your claim, we encourage you to contact our team via Live Chat: https://airhlp.co/livechat. We are available to provide more information on the specific reasons for this result.
Great job
Response from developer
Thank you! Here to help :)
Not recommended
Response from developer
We are definitely not a scam- our 4.5 score on Trustpilot proves our commitment to our customers. After a claim is submitted, we contact customers via email, but we are also available for real-time updates on our Live Chat: https://airhlp.co/livechat. Please contact us there so we can provide more details and look into your specific case.
