Zoho Desk vs Planbase
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Zoho Desk
This mobile help desk software provides a flexible ticketing system to manage customer service on the go. It offers features like ticket prioritization, contextual information, team collaboration, and real-time notifications to ensure efficient customer support.
- Mobile ticketing system
- Ticket prioritization
- Contextual ticket information
- Team collaboration
- Push notifications
- Time tracking
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Put your customers at the heart of your business, even when you're on the move. Zoho Desk is award-winning, context-aware help desk software that helps you provide great customer service and keep your customers happy! The Zoho Desk mobile app is a flexible and efficient ticketing system that helps you resolve tickets with the same ease and functionality as your desktop version. Here's how Zoho Desk makes your customer support help desk truly mobile: Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention. See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk. Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before. Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions. Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes. Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking. We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at desk@zohomobile.com and we'll get back to you right away.
Planbase
This platform helps healthcare teams manage provider schedules, track time and attendance, and streamline shift requests. It provides tools to enhance team efficiency and ensure compliance.
- Provider schedule management
- Time and attendance tracking
- Shift request streamlining
- Team efficiency tools
- Compliance support
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Planbase is the modern workforce platform designed for healthcare teams. Whether you're managing provider schedules, tracking time and attendance, or streamlining shift requests, Planbase gives your team the tools they need to stay efficient and compliant. Privacy policy: https://www.joinplanbase.com/privacy-policy Terms: https://www.joinplanbase.com/terms
Screenshots
Verdict
The clearest difference is monetization model: Planbase at free against Zoho Desk's free with in-app purchases. Planbase also leads on rating (5.0 vs 4.7) and update cadence (every 4 days vs every 10 days). Zoho Desk's advantage is ratings volume (1.6K vs 2). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Planbase holds the better App Store score, 5.0 against 4.7. That said, the two scores are not equally well evidenced: Zoho Desk has 1.6K ratings behind it against 2, so its average is the more settled of the two.
Zoho Desk ships an update every 10 days, Planbase every 4 days. Both last shipped on September 21, 2026.
| Parameter | Zoho Desk | Planbase |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (1.6K ratings) | 5.0 (2 ratings) — better |
| Positive reviews | 52.8% of reviews | — |
| Number of ratings | 1.6K — better | 2 |
| Update frequency | Every 10 days | Every 4 days — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 15.1 — better |
| Further details — not scored | ||
| Size | 214 MB | 24 MB |
| Age rating | 4+ | 4+ |
| Developer | Zoho Corporation | Planbase Technologies, Inc. |
Customer experience
Zoho Desk
Planbase
Bugs and requests
Zoho Desk
Reported bugs
4 issues- Ticket links not opening the app
- Widgets not displaying correct information
- Ticket assignment issues, where assignments revert to unassigned
- Crashes when opening certain ticket tabs
Requested features
5 requests- Drag and drop functionality for inserting images and data
- Inline image editing capabilities
- Knowledge base access and article management
- Deeper customization options for dashboard and views
- Ability to delete or edit sent responses
Planbase
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Zoho Desk
No in-app purchases
Planbase
No in-app purchases
