Comparison

Aircall vs Planbase

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Aircall

This app extends your business phone system to your mobile device, allowing you to manage calls, messages, and customer interactions on the go. It provides features like business numbers, call recording, AI summaries, and CRM integrations to enhance productivity and customer service.

Highlights
  • Business phone numbers
  • Call recording and notes
  • SMS/MMS messaging
  • AI-driven call summaries
  • CRM and Helpdesk integrations
  • Mobile notifications
  • Call transfer and conferencing
Features
Read full description

Extend the Aircall desktop experience to mobile. Trusted by 20K+ businesses, Aircall is more than a business phone; it’s an integrated customer communications and intelligence platform. Achieve more with virtual agents, AI-driven insights, and automation. Extend your desktop experience to mobile Stay connected with your team and customers, and keep your work flowing smoothly, no matter where you are, with the Aircall app for iOS. Step away with confidence Stay connected and respond to customers quickly, even when you're away from your computer. Receive instant alerts for voicemail, missed calls, text messages, and assignments with mobile notifications, so you'll never miss a thing. Create work-life privacy and separation Manage business calls conveniently from your mobile device, without exposing your personal phone number. Keep productive on-the-go Record calls, have notes automatically taken for you, and instantly track business conversations in 100+ CRM or Helpdesk integrations for attribution. Faster response times Are missed calls leading to missed opportunities? Instantly view and assign missed calls, texts, call back requests, and voicemails to teammates right from your mobile device. Stay connected and in control Get the best experience on mobile when you connect using a reliable WiFi network. In-app notifications will alert you to network, headset, or infrastructure problems, so you can adjust your setup or transfer your call to a GSM cellular network. Aircall Features for iOS: Business numbers Select local, toll-free, mobile numbers or port existing numbers. Phone controls Mute, hold, transfer, and add to conference call. Messaging Send and receive SMS/MMS text messages. Notifications Respond faster and get alerted when a conversation comes in. Availability settings Manage when you're available for calls, especially on shared lines. Unified view Calls, texts, voicemails, and status logs are captured around the customer. Call recordings Capture and pause call recordings for quality assurance. AI assist Save time with automatic call summaries, transcriptions, and instant insights. Integrations Instantly record your conversation activity into your systems of record. Contacts Access your business contact information list on-the-go, from anywhere. Assign to Manage your inbox by assigning conversations to teammates. Transfer to GSM network Switch to cellular if your WiFi network connection is unstable. Sign up for Aircall today If you have any feedback or questions, please visit our Help Center or email our Support team for assistance.

About

Planbase

This platform helps healthcare teams manage provider schedules, track time and attendance, and streamline shift requests. It provides tools to enhance team efficiency and ensure compliance.

Highlights
  • Provider schedule management
  • Time and attendance tracking
  • Shift request streamlining
  • Team efficiency tools
  • Compliance support
Features
Read full description

Planbase is the modern workforce platform designed for healthcare teams. Whether you're managing provider schedules, tracking time and attendance, or streamlining shift requests, Planbase gives your team the tools they need to stay efficient and compliant. Privacy policy: https://www.joinplanbase.com/privacy-policy Terms: https://www.joinplanbase.com/terms

Screenshots

Aircall3 screens
Planbase3 screens

Verdict

The call

The clearest difference is rating: Planbase at 5.0 against Aircall's 4.4. Planbase also leads on monetization model (free vs subscription) and update cadence (every 4 days vs fortnightly). Aircall's advantage is ratings volume (315 vs 2). On price, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Planbase holds the better App Store score, 5.0 against 4.4. That said, the two scores are not equally well evidenced: Aircall has 315 ratings behind it against 2, so its average is the more settled of the two.

UpkeepUpdate frequency

Aircall ships an update fortnightly, Planbase every 4 days. The most recent releases landed on September 23, 2026 and September 21, 2026 respectively.

Scorecard6 real differences · 4 level
Aircall versus Planbase: the parameters behind the verdict, then further details
ParameterAircallPlanbase
PriceFreeFree
Rating4.4 (315 ratings)5.0 (2 ratings) — better
Positive reviews35.9% of reviews—
Number of ratings315 — better2
Update frequencyFortnightlyEvery 4 days — better
AdsNoNo
In-app purchasesNoNo
MonetizationSubscriptionFree — better
DevicesiPhoneiPhone, iPad, iPod — better
Requires iOS17.015.1 — better
Further details — not scored
Size83 MB24 MB
Age rating4+4+
DeveloperAircall.io Inc.Planbase Technologies, Inc.

Customer experience

Aircall

All ratings315 ratings
Positive84.8%
Neutral3.5%
Negative11.7%
Written reviews256 reviews
Positive35.9%
Neutral8.2%
Negative55.9%

Planbase

All ratings2 ratings
Positive100.0%
Neutral0.0%
Negative0.0%

Bugs and requests

Aircall

Reported bugs

5 issues
  • Calls frequently drop or fail to connect
  • Text messages often delayed or not received
  • Mobile app randomly logs users out
  • Compatibility issues with newer iOS versions
  • Inconsistent performance across different devices

Requested features

5 requests
  • Add ability to send and receive multimedia messages
  • Improve mobile app stability and user experience
  • Provide better customer support and issue resolution
  • Introduce more customization and personalization options
  • Enhance call management features like call transfer

Planbase

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Aircall

No in-app purchases

None

Planbase

No in-app purchases

Questions

Is Aircall free?
Aircall is free to download, with no in-app purchases.
Is Planbase free?
Planbase is free to download, with no in-app purchases.
Which has better reviews, Aircall or Planbase?
Planbase is rated higher. Aircall averages 4.4 out of 5 from 315 ratings, while Planbase averages 5.0 from 2 ratings.
Do Aircall or Planbase have ads?
Neither Aircall nor Planbase shows ads.
Which is updated more often, Aircall or Planbase?
Aircall ships an update fortnightly, and Planbase every 4 days. Most recently, Aircall was updated on September 23, 2026 and Planbase on September 21, 2026.

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