Zoho Desk vs Ground Delivery

Put your customers at the heart of your business, even when you're on the move. Zoho Desk is award-winning, context-aware help desk software that helps you provide great customer service and keep your customers happy! The Zoho Desk mobile app is a flexible and efficient ticketing system that helps you resolve tickets with the same ease and functionality as your desktop version. Here's how Zoho Desk makes your customer support help desk truly mobile: Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention. See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk. Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before. Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions. Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes. Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking. We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at desk@zohomobile.com and we'll get back to you right away.

Ground is the driver app of the Ground delivery operations platform, built for one-person courier businesses and dispatch teams alike. • Build today's route in one tap from every open shipment, in road-optimised order. • Structured vehicle loading: tick each package as it enters the van and see what is still at the warehouse. • Waze / Google Maps navigation, one-tap calling and WhatsApp to the recipient. • Full entry details: floor, apartment, entrance, gate code and recipient notes. • Proof of delivery with on-screen signature, photo, door drop and cash-on-delivery collection. • Field updates (contacted, no answer, rescheduled) with audience control. • Live ETAs from your position and late-risk alerts. • Works offline: deliveries and updates are stored on the device and synced automatically. • Daily summary: deliveries, failures and cash collected by payment method. Background location is collected while the driver is signed in for a shift, to compute ETAs and share progress with dispatch; signing out stops it. Subscription plans (auto-renewable): • Ground Solo — $89.99 per month, or $899.99 per year • Ground Growth — $249.99 per month • Ground Enterprise — $599.99 per month Subscription: Subscriptions renew automatically. Payment is charged to your Apple ID account, and the subscription renews unless it is cancelled at least 24 hours before the end of the current period. Manage or cancel your subscription in your Apple ID account settings. Terms of Use (EULA): https://app.ground.co.il/legal/terms Privacy Policy: https://app.ground.co.il/legal/privacy