Evanston 311 vs Basement Defender
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Evanston 311
Easily submit non-emergency service requests and general questions to City staff. Report issues like graffiti and potholes, request services, and access important City information.
- Submit service requests
- Report graffiti and potholes
- Request winter maintenance
- Inquire about trash/recycling
- Access City web pages
- Submit general questions
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With the City of Evanston’s 311 Center app, City information and services are just a few taps away! This app allows you an easy way to submit general questions and non-emergency service requests to City staff for action and resolution. From reporting graffiti and potholes, to requesting winter maintenance, to asking about trash and recycling pickup, the power is at your fingertips. Plus, the 311 Center app links to a variety of City web pages, allowing you immediate access to the information you need to enjoy our community and stay connected with local government.
Basement Defender
Monitor and manage your Basement Defender home product from your mobile device. View status, receive alerts, and configure settings. Designed for homeowners, dealers, and installers.
- View product status
- Receive alerts
- Configure device settings
- Remote monitoring
- Dealer and installer tools
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This application is developed for the Users of the Basement Defender Home Product. Utilise your mobile device and login to view the Status and Alerts from your Basement Defender Product. See additional information about the basement defender product at www.basementdefender.com This application is also developed for the Dealers and Installers for the Basement Defender Product. The App allows them to configure and check the device status
Screenshots
Verdict
The clearest difference is review sentiment: Basement Defender at 68% against Evanston 311's 22%. Basement Defender also leads on rating (3.9 vs 1.8) and ratings volume (30 vs 4). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Basement Defender holds the better App Store score, 3.9 against 1.8. That said, the two scores are not equally well evidenced: Basement Defender has 30 ratings behind it against 4, so its average is the more settled of the two. Written reviews point the same way: 22% of Evanston 311's written reviews are positive against 68% of Basement Defender's.
Evanston 311 ships an update every 3 months, Basement Defender every 2 months. The most recent releases landed on November 1, 2026 and November 3, 2026 respectively.
| Parameter | Evanston 311 | Basement Defender |
|---|---|---|
| Price | Free | Free |
| Rating | 1.8 (4 ratings) | 3.9 (30 ratings) — better |
| Positive reviews | 22.2% of reviews | 68.4% of reviews — better |
| Number of ratings | 4 | 30 — better |
| Update frequency | Every 3 months | Every 2 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 15.1 | 11.0 — better |
| Further details — not scored | ||
| Size | 59 MB | 14 MB |
| Age rating | 4+ | 4+ |
| Developer | City of Evanston | Basement Defender, LLC |
Customer experience
Evanston 311
Basement Defender
In-app purchases
Evanston 311
No in-app purchases
Basement Defender
No in-app purchases
Questions
Is Evanston 311 free?
Is Basement Defender free?
Which has better reviews, Evanston 311 or Basement Defender?
Do Evanston 311 or Basement Defender have ads?
Which is updated more often, Evanston 311 or Basement Defender?
Other comparisons
