David - service
The technology on the Basement Defender has helped us keep track of our system. We are glad we upgraded!
Great idea not well executed
Let me start by stating I am a civil engineer by training and a software developer by experience, 3 decades writing software for embedded systems like this one. As a home automation fan i am quite familiar with general purpose products like Yolink, Resideo, Feit... You get the idea.
I had my experts install a BD unit as a primary monitor. There's no backup or battery. I can't turn off such alerts.
Pump run statistics are not very useful either. Just a graph that includes backup pump run time despite the fact there's no backup.
Connecting to my house WiFi wasn't too difficult (using the yellow wifi box) but documentation is, speaking politely, not very good. Please look up the documentation of your neighbors at Glentronics to see what I mean.
I could accept these issues in a $25 product but not something that's a lot more expensive. I would be more than happy to help by providing specifics if you are interested.
I had my experts install a BD unit as a primary monitor. There's no backup or battery. I can't turn off such alerts.
Pump run statistics are not very useful either. Just a graph that includes backup pump run time despite the fact there's no backup.
Connecting to my house WiFi wasn't too difficult (using the yellow wifi box) but documentation is, speaking politely, not very good. Please look up the documentation of your neighbors at Glentronics to see what I mean.
I could accept these issues in a $25 product but not something that's a lot more expensive. I would be more than happy to help by providing specifics if you are interested.
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Great idea not well executed
Let me start by stating I am a civil engineer by training and a software developer by experience, 3 decades writing software for embedded systems like this one. As a home automation fan i am quite familiar with general purpose products like Yolink, Resideo, Feit... You get the idea.
I had my experts install a BD unit as a primary monitor. There's no backup or battery. I can't turn off such alerts.
I keep getting high or low humidity or temperature alerts with no ability to set acceptable ranges of humidity or temperature. My $24 Yolink freezer monitor allows both.
Pump run statistics are not very useful either. Just a graph that includes backup pump run time despite the fact there's no backup.
Connecting to my house WiFi wasn't too difficult (using the yellow wifi box) but documentation is, speaking politely, not very good. Please look up the documentation of your neighbors at Glentronics to see what I mean.
I could accept these issues in a $25 product but not something that's a lot more expensive. I would be more than happy to help by providing specifics if you are interested.
I had my experts install a BD unit as a primary monitor. There's no backup or battery. I can't turn off such alerts.
I keep getting high or low humidity or temperature alerts with no ability to set acceptable ranges of humidity or temperature. My $24 Yolink freezer monitor allows both.
Pump run statistics are not very useful either. Just a graph that includes backup pump run time despite the fact there's no backup.
Connecting to my house WiFi wasn't too difficult (using the yellow wifi box) but documentation is, speaking politely, not very good. Please look up the documentation of your neighbors at Glentronics to see what I mean.
I could accept these issues in a $25 product but not something that's a lot more expensive. I would be more than happy to help by providing specifics if you are interested.
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Lots of false positives.
Lots of false positives with new system and app. App is stating a leak somewhere and “high humidity.” Basement is bone dry. Sump pump well normally low with water. Not sure why the alerts. Old system worked fine. Installer convinced us we needed an upgrade. So far, thinking we paid for an upgrade that we didn’t really need.
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Update does not work.
The update to version 3.0 does not work. Not able to log in, nothing.
