Live Assist vs Connect ONE
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Live Assist
Access a team of professional personal assistants from anywhere with a data connection. Review your request history and optionally share your location for faster service. Manage your personal assistant provider account and access important information on the go.
- Access professional personal assistants
- Make requests from anywhere
- Review request history
- Submit geolocation for faster service
- Access provider account information
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The Live Assist app provides registered users of the Personal Assistant service with expanded access to a world-class team of professional assistants. The mobile app gives registered users the ability to make requests from anywhere in the world with a data connection. Added functionality also enables users to review their entire request history and to optionally submit their geolocation when calling or submitting a request. Now your team of Personal Assistants will be able to see exactly where you are and get you what you need, faster. Users will also have instant access to their Personal Assistant provider account and other information.
Connect ONE
Manage and control multiple locations and systems in real-time from any web-enabled device. This secure service offers fast, easy management of locations, systems, and personnel, including access control, security, and environmental settings.
- Real-time control of all systems
- Secure single login
- Access control management
- Security system arm/disarm
- View live video feeds
- Thermostat and lighting control
- Automation task management
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Whether it’s one or 100 locations, you now have the convenience to control, view, and interact with all systems in real time from any web-enabled device. Through ONE secure login, this powerful web-hosted service allows for fast and easy management of all locations, systems, and personnel. Unlock Doors Fast using Your Smartphone or Tablet ScanPass Mobile Credential Complete Control View Recent Activity GeoView System Mapping Arm/Disarm Security Areas View Zones & Sensors with Bypass Capability View & Control Access Doors & Outputs View Live Video View & Control Thermostats View & Control Lighting View & Control Automation Tasks Lockdown Capability Full Management Reporting Interaction Rules Users & System Codes Physical Assets & Incident Cases Profile Permissions & Schedules System Utilities
Screenshots
Verdict
The clearest difference is rating: Connect ONE at 4.6 against Live Assist's 3.5. Connect ONE also leads on ratings volume (242 vs 6). Live Assist's advantage is review sentiment (40% vs 25%) and iOS requirement (9.0 vs 11.0). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Connect ONE holds the better App Store score, 4.6 against 3.5. That said, the two scores are not equally well evidenced: Connect ONE has 242 ratings behind it against 6, so its average is the more settled of the two. Written reviews complicate that: 40% of Live Assist's written reviews are positive against 25% of Connect ONE's, so the app with the better star average is not the one people write more warmly about.
Live Assist ships an update every 2 months, Connect ONE every 6 weeks. The most recent releases landed on October 13, 2026 and October 24, 2026 respectively.
| Parameter | Live Assist | Connect ONE |
|---|---|---|
| Price | Free | Free |
| Rating | 3.5 (6 ratings) | 4.6 (242 ratings) — better |
| Positive reviews | 40.0% of reviews — better | 25.0% of reviews |
| Number of ratings | 6 | 242 — better |
| Update frequency | Every 2 months | Every 6 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 9.0 — better | 11.0 |
| Further details — not scored | ||
| Size | 23 MB | 8 MB |
| Age rating | 4+ | 17+ |
| Developer | Personal Assistants | Connected Technologies |
Customer experience
Live Assist
Connect ONE
In-app purchases
Live Assist
No in-app purchases
Connect ONE
No in-app purchases
Questions
Is Live Assist free?
Is Connect ONE free?
Which has better reviews, Live Assist or Connect ONE?
Do Live Assist or Connect ONE have ads?
Which is updated more often, Live Assist or Connect ONE?
Other comparisons
