Taxi First vs Need
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Taxi First
Book a taxi quickly and easily with priority service. This app allows for passwordless registration, business account integration for expense automation, and provides trip cost estimates. Track your driver's arrival in real-time and schedule future rides.
- Passwordless registration
- Business account integration
- Price estimator
- Driver and vehicle tracking
- Schedule future trips
- Priority service
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Book a taxi in under 10 seconds and experience exclusive priority service from Taxi First. We provide taxi services across Devon and Cornwall. - Passwordless registration flow - Login & book with your business account and automate expenses - Know an average of how much your trip will cost with the price estimator - See your driver's and vehicle details and track their arrival on the map. - Schedule future trips
Need
Easily book and track taxis with this updated passenger app. Features include real-time vehicle tracking, status notifications, and flexible payment options. Schedule rides for specific times and save favorite locations for quick bookings.
- Order a taxi
- Cancel a booking
- Track vehicle location
- Real-time status notifications
- Pay by cash or card
- Schedule future pick-ups
- Save favorite locations
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Presenting the brand new version of the Need-A-Cab Plymouth passenger app. Besides the new design and powerful capabilities, the new passenger app allows for much better location tracking with minimal battery usage. Through this app you can: • Order a taxi • Cancel a booking • Track the vehicle on the map as it makes its way towards you! • Receive real-time notifications of the status of your taxi • Pay by cash or with card • Order a taxi for an exact pick-up time • Store your favourite pick up points for easy booking
Screenshots
Verdict
The clearest difference is rating: Need at 4.9 against Taxi First's 4.6. On price, review sentiment, ratings volume and update cadence there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Need holds the better App Store score, 4.9 against 4.6. Both are backed by a comparable volume of ratings — 13 and 8 respectively. Written reviews complicate that: 58% of Taxi First's written reviews are positive against 52% of Need's, so the app with the better star average is not the one people write more warmly about.
Taxi First ships an update every 5 weeks, Need every 2 months. The most recent releases landed on October 20, 2026 and November 1, 2026 respectively.
| Parameter | Taxi First | Need |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (13 ratings) | 4.9 (8 ratings) — better |
| Positive reviews | 57.6% of reviews — better | 52.5% of reviews |
| Number of ratings | 13 — better | 8 |
| Update frequency | Every 5 weeks — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 15.0 — better |
| Further details — not scored | ||
| Size | 92 MB | 145 MB |
| Age rating | 4+ | 4+ |
| Developer | Taxi Telephone Services LTD | Needacab Taxis |
Customer experience
Taxi First
Need
User reviews
Taxi First
From 13 App Store ratingsWhat we love
- 👍 Great drivers
- 👍 Friendly drivers
- 👍 Polite drivers
- 👍 Punctual drivers
- 👍 Easy to use app
Room to improve
- 🐛 Long wait times
- 🐛 App glitches
- 🐛 Difficult navigation
- 🐛 Rude drivers
- 🐛 Inaccurate arrival times
Need
From 8 App Store ratingsWhat we love
- 👍 Friendly and nice drivers
- 👍 Prompt and friendly service
- 👍 Professional and friendly drivers
- 👍 Knowledgeable drivers
- 👍 Comfortable vehicles
Room to improve
- 🐛 Taxis take ages to arrive
- 🐛 Taxis are at the other end of the city
- 🐛 Let down on multiple occasions
- 😞 Rudest driver encountered
- 💰 Price too steep
Bugs and requests
Taxi First
Reported bugs
17 issues- App crashes during updates
- Unable to sign in after update
- Picture verification not working
- Pre-booking not working
- Notification texts delayed
Show 12 moreShow fewer
- App shows 'oops' message
- Cannot log in
- Payment fails with Apple Pay
- Payment times out
- Blocks user after payment failure
- Geo location not pinpointing
- Driver location status delayed
- Pre-booked taxi not showing status
- App requires agreeing to updated terms
- Cannot add card information
- Incorrectly blacklisted number
- App displays 'TURN ME ON' for location services
Requested features
6 requests- Improve map functionality (drop pin)
- Allow driver tracking
- Fix pre-booking issues
- Improve app navigation
- Allow messaging drivers
Show 1 moreShow fewer
- Consolidate notification messages
Need
Reported bugs
21 issues- App doesn't work
- Booked cab didn't turn up
- No record of booking
- Drivers don't turn up
- Cab won't arrive on time
Show 16 moreShow fewer
- Can't prebook with the app
- Useless app
- No cabs available
- Poor app
- Takes many attempts to get a taxi
- App not functional
- Error message when booking
- App doesn't work for certain routes
- App unusable for pre-booking
- Pickup location erases and enters nearest address
- Lots of errors and warnings
- Inconsistent text messages
- App constantly crashing
- Cannot pay with card
- App says cannot find a route
- Extra deductions from card
Requested features
8 requests- Improve taxi availability
- Better driver training for rudeness
- Lower taxi prices
- Fix app booking errors
- Ensure pre-bookings are honored
Show 3 moreShow fewer
- Improve app stability
- Allow payment by card in app
- Fix route finding errors
In-app purchases
Taxi First
No in-app purchases
Need
No in-app purchases
Questions
Is Taxi First free?
Is Need free?
Which has better reviews, Taxi First or Need?
Do Taxi First or Need have ads?
Which is updated more often, Taxi First or Need?
Other comparisons
