Comparison

Intercom Conversations vs Live

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Intercom Conversations

Manage customer conversations and access your inbox from your mobile device. Respond to messages, assign tasks, and view customer profiles to build better connections.

Highlights
  • Manage inbox on the go
  • View and assign conversations
  • Collaborate with team notes
  • Start/continue conversations
  • Use saved replies
  • Search leads and users
  • View live user profiles
Read full description

The Intercom Conversations app lets teammates access all their Intercom conversations and customers from their iPhone or iPad. Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Designed to feel like the messaging apps you use every day, Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email. With the Intercom Conversations mobile app you can: Manage your inbox from anywhere View and assign conversations, see where you’re mentioned, and collaborate with your team using internal notes Start or continue a conversation Send a new message or respond to a customer via in-app or email Insert saved replies to resolve common questions faster Search and see your leads and users Gain context by viewing a user or lead’s live profile to reduce frustrating back and forth

About

Live

Create and send high-quality marketing and service inspection videos for car dealerships. This tool streamlines video creation, editing, and secure delivery to customers, with CRM integration and tracking capabilities.

Highlights
  • High-quality marketing video creation
  • Service inspection video recording
  • Secure video and photo delivery
  • CRM integration
  • Video editing tools
  • Customer reception tracking
Features
Read full description

This app is designed for Car Dealers by a Car dealer. It allows you to create a high quality marketing videos as well as Service Inspection Videos and send them to customers and save them in your CRM. This app was built within the walls of Ferrari of Fort Lauderdale For the rest of the dealership, you can recorded and store spot arrival, return, spot checks and even pre-delivery sales or service videos and store hem forever categorised by the vin or Repair order within the native system. There is no need to go to a secondary app if you are using the Live App tool for all of your Dealer needs.For the sales department you have all all the tools to create and video-edit both high quality marketing videos for syndication as well as give your team a way to send a once off video walk around without worry of size or if they have been received The videos or high quality large photos are sent by a secure link with no worries about the side of the file Once sent to the customer you can track if it has been received. This app is designed for Car Dealers by a Car dealer. It allows you to create a high quality marketing videos as well as Service Inspection Videos and send them to customers and save them in your CRM. This app was built within the walls of Ferrari of Fort Lauderdale For the sales department you have all all the tools to create and video-edit both high quality marketing videos for syndication as well as give your team a way to send a once off video walk around without worry of size or if they have been received The videos or high quality large photos are sent by a secure link with no worries about the side of the file Once sent to the customer you can track if it has been received.

Screenshots

Intercom Conversations4 screens
Live4 screens

Verdict

The call

The clearest difference is rating: Live at 5.0 against Intercom Conversations's 2.1. Live also leads on monetization model (free vs ad-supported). Intercom Conversations's advantage is ratings volume (173 vs 2). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Live holds the better App Store score, 5.0 against 2.1. That said, the two scores are not equally well evidenced: Intercom Conversations has 173 ratings behind it against 2, so its average is the more settled of the two.

UpkeepUpdate frequency

Intercom Conversations ships an update every 5 days, Live weekly. The most recent releases landed on November 6, 2026 and November 4, 2026 respectively.

Scorecard3 real differences · 7 level
Intercom Conversations versus Live: the parameters behind the verdict, then further details
ParameterIntercom ConversationsLive
PriceFreeFree
Rating2.1 (173 ratings)5.0 (2 ratings) — better
Positive reviews18.2% of reviews—
Number of ratings173 — better2
Update frequencyEvery 5 days — betterWeekly
AdsNoNo
In-app purchasesNoNo
MonetizationAd-supportedFree — better
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS15.1 — better15.6
Further details — not scored
Size51 MB34 MB
Age rating4+4+
DeveloperIntercomRecovery Racing, LLC

Customer experience

Intercom Conversations

All ratings171 ratings
Positive18.7%
Neutral14.6%
Negative66.7%
Written reviews286 reviews
Positive18.2%
Neutral11.9%
Negative69.9%

Live

All ratings2 ratings
Positive100.0%
Neutral0.0%
Negative0.0%

Bugs and requests

Intercom Conversations

Reported bugs

19 issues
  • App crashes when scrolling through conversations
  • App crashes when opening or sending messages
  • Crashes when loading conversations
  • Notifications not working or delayed
  • Message badges not displaying correctly
Show 14 more
  • Filter resets from 'Me' to 'All' automatically
  • Keyboard randomly hides when switching apps
  • Login verification email not sent
  • SAML login not supported
  • Saved replies not inserting when selected
  • Messages not queuing to send
  • Text formatting changes after sending
  • Conversations not loading
  • Macros not functioning properly
  • App crashes on rotation
  • Slow performance on larger devices
  • Filtering by 'Me' shows incorrect ticket counts
  • Translation feature not working
  • Copilot feature not functional

Requested features

16 requests
  • Dark mode option
  • Ticket attribute management
  • Tag and label functionality
  • Macro/saved reply improvements
  • File attachment capability
Show 11 more
  • Hyperlink creation in replies
  • Customer event history visibility
  • Keyboard shortcuts for external keyboards
  • Do not disturb/quiet hours settings
  • Conversation snooze feature
  • Internal notes functionality
  • Multiple conversation type selection
  • Web version feature parity
  • Advanced formatting options
  • Translation feature in app
  • Intercom call capability

Live

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Intercom Conversations

No in-app purchases

None

Live

No in-app purchases

Questions

Is Intercom Conversations free?
Intercom Conversations is free to download, with no in-app purchases.
Is Live free?
Live is free to download, with no in-app purchases.
Which has better reviews, Intercom Conversations or Live?
Live is rated higher. Intercom Conversations averages 2.1 out of 5 from 173 ratings, while Live averages 5.0 from 2 ratings.
Do Intercom Conversations or Live have ads?
Neither Intercom Conversations nor Live shows ads.
Which is updated more often, Intercom Conversations or Live?
Intercom Conversations ships an update every 5 days, and Live weekly. Most recently, Intercom Conversations was updated on November 6, 2026 and Live on November 4, 2026.

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