Intercom Conversations vs Periskope

The Intercom Conversations app lets teammates access all their Intercom conversations and customers from their iPhone or iPad. Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Designed to feel like the messaging apps you use every day, Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email. With the Intercom Conversations mobile app you can: Manage your inbox from anywhere View and assign conversations, see where you’re mentioned, and collaborate with your team using internal notes Start or continue a conversation Send a new message or respond to a customer via in-app or email Insert saved replies to resolve common questions faster Search and see your leads and users Gain context by viewing a user or lead’s live profile to reduce frustrating back and forth

Periskope gives superpowers to WhatsApp. Connect multiple WhatsApp numbers, collaborate with your team, integrate your CRM / systems and automate all your workflows - all in one powerful platform Multi-number Inbox: Gain complete visibility and control over your team's WhatsApp conversations - Connect multiple numbers to one shared inbox. Works with any WhatsApp number - Enable your entire team to view and respond to messages without direct phone access Create tickets & tasks: Turn WhatsApp conversations into actionable work - Create tickets: Instantly turn any customer query across group or 1:1 chats into tickets. - Flag important queries with AI or emojis. - Track unanswered questions, open tickets, and resolution times - Sync tickets with HubSpot, Freshdesk, Zoho, Slack, and more Manage Groups: Built specifically for group and community management - Schedule messages to groups and contacts - Role based permissions: Set role-based permissions for team members to send messages, respond to queries etc Automations: Automate repetitive tasks and ensure no message is missed. - Auto replies for keywords or outside business hours - Automatic ticket creation from customer queries - Distribute new chats and tasks to individual agents based on pre-set rules - SLA alerts and notifications for important messages AI agent: Train Periskope Agent on Your Data - Train it on FAQs, SOPs, and documentation - Automatically respond to repetitive questions - Create tickets and tasks from conversations - Escalate complex queries to human agents Periskope is built for teams that rely on WhatsApp to communicate with customers, communities, and partners. Work together on WhatsApp — faster, smarter, and at scale. If you have any feedback or questions, please go to Periskope > Help > Contact Us Terms of Service: https://periskope.app/terms Learn more about privacy: https://periskope.app/privacy Learn more about our security: https://periskope.app/security