OSCC Remote Assistant vs DINA

Contact centers are increasingly looking to implement a mobile workforce. They want their agents to be able to log in from their iPhone or iPad and interact with customers from wherever they may be. Enter OpenScape Contact Center Remote Assistant. OpenScape Contact Center Remote Assistant provides agents with a new way to work – from anywhere using an iPhone or iPad. What you can do: - Set the phone you want to receive incoming OpenScape Contact Center calls on (iPhone, mobile, smartphone, office, home, etc.) - Change your routing status (e.g. from unavailable to available) - View detailed contact information on incoming calls like source, target, queue, etc. - View the real-time status of your fellow agents - Access queue statistics like the number of contacts in queue, queue availability, service level, abandon rate, and more Note: This App is designed to work with OpenScape Contact Center Solution Kit and requires additional software to enable. For further information on enabling the app, please contact your local Unify Account Manager

A NEW WAY OF WORKING There’s a new way of working. Breaking down barriers, extending time frames, boosting opportunities. This evolutionary change was made possible by digital technology, which has set new standards, defined new codes, and new languages. Heralding simplicity, effectiveness, and functionality. Workspaces have been transformed thanks to Dina, whereby people can dedicate their time and energy to what really makes a difference. Access and connectivity: these are the factors which have radically changed the world of work. Specifically, the relationship between people and things has undergone an extraordinary transformation, with things having become entities capable of communicating in an interactive way. EVERY OFFICE IS YOURS The innovative concept behind Dina is a well-known idea: to give people the chance to use a potentially infinite number of offices of any type across the world in a free and flexible way. Dina integrates a booking, profiling and payment system that recognises the person and remembers their preferences and requirements, adapting the functions of the setting accordingly. Thanks to Dina, every desk and every meeting room can be turned into one’s own desk and one’s own meeting space in a simple and straight forward way: booking and payment are made via smartphone. Search for the nearest workplace, book it and live the connected office experience. THE ULTIMATE SPACE MANAGEMENT SYSTEM Dina is a unique interface capable of accommodating the user’s needs and supporting the facility manager at organisational level. Dina is the main contact to query to control, analyse, plan and manage all the activities of the buildings in real-time. The data originating from the automated systems and from the connected systems make it possible to analyse the flows, plan the uses and maintenance work, check accesses by modifying the layouts according to actual needs and, consequently, optimise resources. Seats, desks and cabinets, locks, partition walls and monitors are all interconnected and, thanks to incorporated sensors, are capable of liaising in real-time with the user and the facility managers of the spaces. Thanks to Dina platform the most significant information about the connected objects can be detected and managed: model, date of purchase, version of firmware installed, date of latest update, historic maintenance and repair log, location and interaction with warehouse stock management. READY-TO-GO SERVICES Dina - which is designed to be ready-to-go - allow unused spaces to become value generators. This is an opportunity open to both businesses and private individuals, which can be grabbed by creating a “community of connected furnishings” and co-working spaces that can be booked and paid on-line. Dina therefore becomes the platform for the creation of a network of shared offices and the connected objects are the operating tool for easy and secure management. The system is open and can be updated and integrated with different technologies. Thanks to constantly evolving integration, the system can communicate with every solution available. The system was designed to adapt easily to the future. The network created between the setting, the IT systems, the smart objects, the devices, the hubs and the Dina, makes it possible to share data and information of interest to both managers of smart buildings as well as the users themselves. The real-time exchange of the status of objects and usage criteria make it possible to monitor the elements connected to the central system, thereby improving the management of the area, minimising consumption and optimising resources. Dina work in full compliance with the company’s network and security rules. Dina platform can be freely customized on a project base to answer to the company or private user requirements. Dina allows connection to other devices, which communicate their status and therefore make it possible to monitor various components in real-time.