TrustYou vs TR Rooms
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
TrustYou
This app empowers hospitality professionals to manage guest feedback and online reviews from anywhere. It provides tools for responding to reviews, analyzing reputation scores, and engaging with guests in real-time. The platform helps hotels understand guest satisfaction and benchmark performance against competitors.
- Manage online reviews
- Analyze guest satisfaction surveys
- Respond directly to reviews
- Track reputation scores
- Benchmark against competitors
- Real-time guest messaging
- Push notifications for new reviews
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TrustYou, the all-in-one guest feedback platform, introduces the TrustYou app. It allows hoteliers to engage with travelers and manage reviews while on the go. It allows you to analyze how you stack up against the competition ...and more. Key features include: Review Management * Access all of your online reviews for all of your hotels * Read your guest satisfaction surveys * Find all of your reviews in one inbox * Respond directly to reviews from the app Reputation Analysis * See your overall and performance score for your hotels * Analyze by semantic categories (eg. scores for rooms, food, service, etc.) * Identify positive and negative trends with Impact Scores * Benchmark against competitors * Understand your performance trends over time * View your NPS score Live Experience * Receive guest messages and Live Survey reviews in real time * Receive push notifications when new messages or Live reviews arrive * Send replies directly within the app * Add or remove Teams from conversations * Send and receive images and files * Forward messages to your own internal Team Chat * Have 1:1 conversations or coordinate with your whole team in a group chat. New improvements to the TrustYou app allow you to efficiently manage your reputation and guest communication while you are away from your desk. A new design makes it easier for you to view and respond to online reviews. With the new dashboard, you quickly view and analyze your main hotel KPIs. Requires the TrustYou Analytics and/ or TrustYou Analytics Enterprise license. Languages: English (US), German, Spanish, French, Italian, Japanese, Portuguese, Russian, Polish and Chinese.
TR Rooms
This application is designed exclusively for staff members of Actabl customer properties. It provides tools and resources for employees to manage their work within the properties they serve. It is not intended for guests or residents.
- Staff-exclusive access
- Property management tools
- Employee resources
- Designed for Actabl customers
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The TR Rooms application has been created for the staff of Actabl customer properties. **This application is not for the guests or residents staying at any of its customer properties.
Screenshots
Verdict
The clearest difference is rating: TR Rooms at 5.0 against TrustYou's 4.0. TrustYou's advantage is ratings volume (64 vs 2) and iOS requirement (11.0 vs 15.0). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
TR Rooms holds the better App Store score, 5.0 against 4.0. That said, the two scores are not equally well evidenced: TrustYou has 64 ratings behind it against 2, so its average is the more settled of the two.
| Parameter | TrustYou | TR Rooms |
|---|---|---|
| Price | Free | Free |
| Rating | 4.0 (64 ratings) | 5.0 (2 ratings) — better |
| Positive reviews | 32.6% of reviews | — |
| Number of ratings | 64 — better | 2 |
| Update frequency | Every 3 weeks | — |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 11.0 — better | 15.0 |
| Further details — not scored | ||
| Size | 38 MB | 7 MB |
| Age rating | 4+ | 4+ |
| Developer | TrustYou GmbH | FIVEPALS, LLC |
Customer experience
TrustYou
TR Rooms
In-app purchases
TrustYou
No in-app purchases
TR Rooms
No in-app purchases
