Comparison

Acuity Insurance vs Complete ID

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Acuity Insurance

Manage your insurance policies and payments conveniently from your mobile device. Access policy details, make payments, report claims, and get roadside assistance 24/7. This app simplifies insurance management and keeps important information readily available.

Highlights
  • View agency details
  • Save vehicle ID cards
  • Digital insurance certificates
  • 24/7 Emergency Roadside Assistance
  • Claims process guidance
  • Locate auto repair shops
  • Pay bills via debit/credit or checking account
Features
Read full description

With the Acuity app, your insurance information is always at your fingertips. Easily manage your account, make payments, report claims, and more.   Access Your Information and Profile • View your agency details • Conveniently save vehicle ID cards to your phone* • Keep digital copies of your certificates of insurance Rely on Acuity When It Matters Most • Instantly connect with Emergency Roadside Assistance—available 24/7 • Get step-by-step guidance through the claims process • Quickly locate Acuity’s pre-approved auto repair shops near you Simplify Payments and Stay Informed • Pay your bills using a debit/credit card or checking account • Stay up to date by opting into email or text notifications *Vehicle ID cards saved to your phone may not meet proof-of-insurance requirements in some states.

About

Complete ID

Easily monitor your identity protection account and credit information on the go. Receive alerts for potential fraud, track your credit score, and access restoration services. Stay informed and secure wherever you are.

Highlights
  • SSN Identity Monitoring
  • Dark Web Surveillance
  • U.S.-Based Restoration & 24/7 Support
  • Financial Account Takeover Monitoring
  • Three Bureau Credit Monitoring
  • VantageScore Tracking
Features
Read full description

Identity theft can happen anytime, anywhere. Monitor your Complete ID™ identity protection account information easily and securely with the app, so you can have peace of mind at all times. Never miss an update and make the most of your membership, wherever you are. Complete ID helps protect you from every angle with comprehensive identity and credit monitoring and assisting in identity restoration if identity theft were to happen to you. Get identity theft protection no matter where you are in life. The Complete ID app* unlocks the ability to: •  Update your personal accounts and information at any time •  View multiple identity protection monitoring services at-a-glance •  Monitor your credit to help financial security and to protect your identity •  Stay on top of notifications with dynamic headers •  View and monitor all alerts in one place •  Learn more with resources right at your fingertips Key Complete ID features: • SSN Identity Monitoring Get alerts for any name or address associated with your SSN and identity if they are being used fraudulently • Dark Web Surveillance Scans billions of breached records for your data and alerts you if your personal information has been exposed on the dark web • U.S.-Based Restoration & 24/7 Support Help restore your identity if it has been stolen with our dedicated restoration specialists  • Financial Account Takeover Monitoring Receive notifications for bank account applications, newly opened bank accounts, bank account takeovers, credit card applications, and new credit card openings. • Three Bureau Credit Monitoring** Get alerts if your personal information has been used to open or apply for a new credit card account. • Annual Three Bureau VantageScore®*** Track your VantageScore from Experian®, Transunion®, and Equifax® annually and see which financial behaviors are helping or hurting your credit score • Monthly VantageScore powered by Experian*** View your VantageScore every month and stay on top of your credit score About Complete ID: Complete ID is a comprehensive and multi-layered identity protection, credit monitoring, and identity restoration service. Complete ID is also a part of Experian, a global leader in identity security and one of the largest identity protection providers around. Support Link: https://completeid.com/contact-us/ Marketing Link: https://www.completeid.com/ Privacy Policy: https://www.completeid.com/privacy-policy/ Terms and Conditions: https://www.completeid.com/terms-and-conditions/ Copyright © 2021 Complete ID *You must be enrolled in Complete ID prior to downloading the app. **Monitoring with Experian begins within 48 hours of enrollment in Complete ID. Monitoring with Equifax and TransUnion takes approximately 4 days to begin. You may cancel your membership in Complete ID any time online or by calling 1-855-591-0202. ***Calculated on the VantageScore® 3.0 model. Your VantageScore 3.0 from Experian indicates your credit risk level and is not used by all lenders; your lender may use a score that’s different from your VantageScore 3.0. Click here to learn more about this: https://www.completeid.com/vantage-score-3-0/ Log in with your Complete ID account credentials after downloading the app or sign-in to enjoy these features and more. The Complete ID app makes it easy to: • Receive timely alert notifications delivered straight to your phone • Access your identity protection services while on the go • Login securely with fingerprint authentication on supported devices • Support link ° https://completeid.com/contact-us/ • Marketing link ° https://completeid.com/identity-protection-services/

Screenshots

Acuity Insurance4 screens
Complete ID3 screens

Verdict

The call

The clearest difference is review sentiment: Acuity Insurance at 55% against Complete ID's 4%. Acuity Insurance also leads on rating (4.8 vs 1.8) and ratings volume (7.6K vs 74). Complete ID's advantage is monetization model (free vs free with in-app purchases). On price, ads, in-app purchases and iOS requirement there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Acuity Insurance holds the better App Store score, 4.8 against 1.8. That said, the two scores are not equally well evidenced: Acuity Insurance has 7.6K ratings behind it against 74, so its average is the more settled of the two. Written reviews point the same way: 55% of Acuity Insurance's written reviews are positive against 4% of Complete ID's.

UpkeepUpdate frequency

Acuity Insurance ships an update monthly, Complete ID every 3 months. The most recent releases landed on November 1, 2026 and October 24, 2026 respectively.

Scorecard6 real differences · 4 level
Acuity Insurance versus Complete ID: the parameters behind the verdict, then further details
ParameterAcuity InsuranceComplete ID
PriceFreeFree
Rating4.8 (7.6K ratings) — better1.8 (74 ratings)
Positive reviews54.7% of reviews — better3.7% of reviews
Number of ratings7.6K — better74
Update frequencyMonthly — betterEvery 3 months
AdsNoNo
In-app purchasesNoNo
MonetizationFree with in-app purchasesFree — better
DevicesiPhone, iPad, iPod — betteriPhone
Requires iOS15.6 — better16.0
Further details — not scored
Size35 MB58 MB
Age rating4+4+
DeveloperAcuity, A Mutual Insurance CompanyCSID

Customer experience

Acuity Insurance

All ratings7,623 ratings
Positive95.0%
Neutral2.0%
Negative3.0%
Written reviews53 reviews
Positive54.7%
Neutral9.4%
Negative35.8%

Complete ID

All ratings75 ratings
Positive16.0%
Neutral2.7%
Negative81.3%
Written reviews82 reviews
Positive3.7%
Neutral3.7%
Negative92.7%

Bugs and requests

Acuity Insurance

Reported bugs

4 issues
  • App freezes and crashes on login
  • Wallet cards not updating automatically
  • Inconsistent behavior across app features
  • Difficulty accessing and managing policies

Requested features

5 requests
  • Add policy creation and pricing tools
  • Improve login and password management
  • Enhance multi-policy account management
  • Introduce dark mode and other accessibility features
  • Streamline claims and billing processes

Complete ID

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Acuity Insurance

No in-app purchases

None

Complete ID

No in-app purchases

Questions

Is Acuity Insurance free?
Acuity Insurance is free to download, with no in-app purchases.
Is Complete ID free?
Complete ID is free to download, with no in-app purchases.
Which has better reviews, Acuity Insurance or Complete ID?
Acuity Insurance is rated higher. Acuity Insurance averages 4.8 out of 5 from 7.6K ratings, while Complete ID averages 1.8 from 74 ratings.
Do Acuity Insurance or Complete ID have ads?
Neither Acuity Insurance nor Complete ID shows ads.
Which is updated more often, Acuity Insurance or Complete ID?
Acuity Insurance ships an update monthly, and Complete ID every 3 months. Most recently, Acuity Insurance was updated on November 1, 2026 and Complete ID on October 24, 2026.

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