MobileSupport vs MobileHelper

Rsupport’s ‘MobileSupport – RemoteCall’ application allows support representatives to remotely access customers’ mobile devices to identify and resolve issues in real-time. With ‘MobileSupport – RemoteCall’, support representatives are able to provide secure and reliable support without having to have the customer visit a support center. 
 [Key Features]
 1.Screen Sharing 
Customers are able to share pictures of their mobile device screen with support representatives to collaboratively identify and resolve issues in real-time.
 2.On-screen Drawing
Mark important areas for the customer to see to communicate certain points more clearly.
 3.Text Chat
MobileSupport – RemoteCall’s in-app chat feature allows customers and support representatives to conveniently communicate with each other during support sessions.
 4.Simple Connection
Getting connected is easy. All the customer needs to do is enter the 6-digit connection code provided by the support representative. 
 [Receiving Mobile Device Support - Customers]
 1.Download, install, and then launch the ‘MobileSupport’ application. 2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’. 3.Engage in real-time video support. 4.Close the application once video support session has ended.

MobileHelper of Ahranta remote support solution that can be quickly and conveniently through the customers agent. Now get remote support to an agent, make your own problems in real time. Agents text chat, device information, and view system status, alerts, image transfer, drawing, etc. We help you to perform a variety of tasks. Key features include: - 4-digit number can be easily connected with the agent only input - Automatic real-time transmission of screen capture images of the device - The ability to see the web page with your agent and canned - Familiar characters agent and availability - The agent provides the ability to capture the image using the drawing functions can help - Agents with real-time screen sharing app screen only in the MobileHelper - The ability to view real-time agent, and help information and system state of a remote-enabled devices Customers enter the access code is simple and can be conveniently remote assistance with the touch of a connection. Customers can text chat with an agent and the agent is possible to identify the target device support, and system status in real time. At the request of the agent's customers can easily share the screen with just capture the screen of the device. An agent can give an intuitive help using the drawing functions to capture images as required by the customer. MobileHelper automatically enables real-time sharing with the permission of the customer as long as the app screen. All operations are carried out in the customer's consent. Now, easy and convenient to fix the problem. Simple Instructions: 1) Run After you download and install the mobile app helper. 2) Enter the access number given to the agent, and then click Connect. 3) The agent will receive the necessary support and remote connections. 4) Exit and complete remote support.