VisualSupport vs TracPipe UK Sizing & Reference

Rsupport’s ‘VisualSupport – RemoteCall’ solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s ‘VisualSupport – RemoteCall’ solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection. •Improve First Call Resolution •Reduce Time to Resolution •Increase Overall Satisfaction [Key Features] 1.Real-time Video Streaming - Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream. 2.Screen Capture - Analyze issues more effectively by taking a screenshot of what the customer is streaming. 3.On-screen Drawing - Mark important areas for the customer to see to communicate certain points more clearly. 4.Easy to Connect - All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative. [Receiving Video Support - Customers] 1.Download, install, and then launch the VisualSupport application. 2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’. 3.Engage in real-time video support. 4.Close the application once video support session has ended.

This App allows the user to size the TracPipe® Flexible Gas Piping product, using an appropriate sizing method. The App displays the appropriate size of TracPipe® for a given capacity depending on the type of gas, supply pressure and allowable pressure drop selected by the user. By selecting the design parameters using easy drop down menus the user then chooses the length of pipe and tubing size, on the easy to read calculator wheel, to find the capacity capable of being delivered by any of the seven sizes offered by TracPipe®. Gas piping systems sized with the TracPipe UK Size and Capacity Calculator must be sized in accordance with an appropriate sizing method, such as the method and example detailed in Appendix A (Informative) of BS 6891: 2015 Specification for the installation and maintenance of low pressure gas installation pipework of up to 35 mm (R1¼) on premises. The piping system designer must assure that the installation pipework is of adequate size to ensure that all appliances connected operate at their required heat input in accordance with the appliance manufacturers’ instructions. The user can research the latest TracPipe® Design and Installation Specification by simply selecting the topic he wishes to view in the document index. He will be automatically forwarded to the selected page. To return to the index select the page number at the bottom. Features Easy to use Calculator Automatically updated Design and Installation Specification when connected to Wi-Fi. Frequently asked questions Contact TracPipe® direct