VisualSupport vs TPI Smart Probe

Rsupport’s ‘VisualSupport – RemoteCall’ solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s ‘VisualSupport – RemoteCall’ solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection. •Improve First Call Resolution •Reduce Time to Resolution •Increase Overall Satisfaction [Key Features] 1.Real-time Video Streaming - Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream. 2.Screen Capture - Analyze issues more effectively by taking a screenshot of what the customer is streaming. 3.On-screen Drawing - Mark important areas for the customer to see to communicate certain points more clearly. 4.Easy to Connect - All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative. [Receiving Video Support - Customers] 1.Download, install, and then launch the VisualSupport application. 2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’. 3.Engage in real-time video support. 4.Close the application once video support session has ended.

1. SP341 Sub-mini K type Thermocouple Thermometer : Measure temperature. 2. SP555 Vane Anemometer : Measure air flow velocity. 3. SP565 Hot wire Anemometer : Measure air flow velocity. 4. SP620 Dual Manometer : Measure dual input differential pressure. 5. SP1000 Ambient Air Direct CO2 Meter : Measure ambient CO2. 6. SP700 CO Meter : Measure CO. 7. SP597 Thermo hygrometer : Measure temperature and humidity. 8. SP323 Clamp thermometer : Measure temperature. 9. SP670 High pressure meter : Measure high pressure.