VisualSupport vs MyAtlas App

Rsupport’s ‘VisualSupport – RemoteCall’ solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s ‘VisualSupport – RemoteCall’ solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection. •Improve First Call Resolution •Reduce Time to Resolution •Increase Overall Satisfaction [Key Features] 1.Real-time Video Streaming - Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream. 2.Screen Capture - Analyze issues more effectively by taking a screenshot of what the customer is streaming. 3.On-screen Drawing - Mark important areas for the customer to see to communicate certain points more clearly. 4.Easy to Connect - All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative. [Receiving Video Support - Customers] 1.Download, install, and then launch the VisualSupport application. 2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’. 3.Engage in real-time video support. 4.Close the application once video support session has ended.

MyAtlas is the free app that offers you the possibility to track the changes of your products in an easy and simple way. Through the integrated barcode scanner, MyAtlas registers your Atlas Filtri products and notifies you about the condition of the items you have: no more guessing or doubts, you know exactly when you need to have your product maintained. MyAtlas works with filter housings and filter cartridges, anti-scale systems, self-cleaning filters and every other Atlas Filtri product. The advantages that MyAtlas offers: - easily find out key features and technical information of your products - be notified about the condition of your products and know when the maintenance needs to be done - learn about Atlas Filtri products range and choose the item that best meets your specific needs - avoid the waste of a too frequent maintenance and the possible negative effects of poor cleaning habits - be sure that you have bought an original Atlas Filtri product How to use MyAtlas: - create your profile - use the integrated barcode reader to scan the barcode of the housing: your product has been activated, you can now browse all the information - scan the barcode of the filter cartridge - filter housing and cartridge are now combined! The countdown starts: from now on you will be updated about the condition of your products. 3 icons for 3 stages: Green: everything's running smoothly! Orange: please check the status of your products! Red: please install a new product! - Check every product sheet to collect information about it and its accessories, complementary or alternative products. Have you bought a kit or a complete product? Just scan the barcode on the package to start the countdown right away! MyAtlas is the official Atlas Filtri app: free and easy to use, this app is going to be your ally in the water filtration and treatment management.