VisualSupport vs Magic Tap Controller
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
VisualSupport
This app allows customers to stream live HD video of their issues to support representatives. It helps eliminate the need for lengthy explanations and improves problem resolution. Support can be accessed from any location with an internet connection.
- Real-time HD video streaming
- Screen capture for analysis
- On-screen drawing for clear communication
- Easy 6-digit connection code
- Remote support from any location
Read full descriptionHide full description
Rsupport’s ‘VisualSupport – RemoteCall’ solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s ‘VisualSupport – RemoteCall’ solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection. •Improve First Call Resolution •Reduce Time to Resolution •Increase Overall Satisfaction [Key Features] 1.Real-time Video Streaming - Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream. 2.Screen Capture - Analyze issues more effectively by taking a screenshot of what the customer is streaming. 3.On-screen Drawing - Mark important areas for the customer to see to communicate certain points more clearly. 4.Easy to Connect - All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative. [Receiving Video Support - Customers] 1.Download, install, and then launch the VisualSupport application. 2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’. 3.Engage in real-time video support. 4.Close the application once video support session has ended.
Magic Tap Controller
Read full descriptionHide full description
This app is to be used with the Magic Tap Device by us, L&L B.V. It controls one or multiple devices via Bluetooth or Wifi. Explore and be amazed
Screenshots
Verdict
The clearest difference is update cadence: VisualSupport at every 3 months against Magic Tap Controller's every 38 months. Magic Tap Controller's advantage is iOS requirement (12.0 vs 17.0). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
VisualSupport ships an update every 3 months, Magic Tap Controller every 38 months. The most recent releases landed on October 24, 2026 and October 25, 2026 respectively.
| Parameter | VisualSupport | Magic Tap Controller |
|---|---|---|
| Price | Free | Free |
| Rating | 4.0 (12 ratings) — better | — |
| Positive reviews | 100.0% of reviews | — |
| Number of ratings | 12 — better | — |
| Update frequency | Every 3 months — better | Every 38 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 17.0 | 12.0 — better |
| Further details — not scored | ||
| Size | 25 MB | 9 MB |
| Age rating | 4+ | 4+ |
| Developer | Rsupport | Herman Paul Kessener |
In-app purchases
VisualSupport
No in-app purchases
Magic Tap Controller
No in-app purchases
Questions
Is VisualSupport free?
Is Magic Tap Controller free?
Do VisualSupport or Magic Tap Controller have ads?
Which is updated more often, VisualSupport or Magic Tap Controller?
Other comparisons
