VisualSupport vs art.StrongID

Rsupport’s ‘VisualSupport – RemoteCall’ solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s ‘VisualSupport – RemoteCall’ solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection. •Improve First Call Resolution •Reduce Time to Resolution •Increase Overall Satisfaction [Key Features] 1.Real-time Video Streaming - Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream. 2.Screen Capture - Analyze issues more effectively by taking a screenshot of what the customer is streaming. 3.On-screen Drawing - Mark important areas for the customer to see to communicate certain points more clearly. 4.Easy to Connect - All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative. [Receiving Video Support - Customers] 1.Download, install, and then launch the VisualSupport application. 2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’. 3.Engage in real-time video support. 4.Close the application once video support session has ended.

art.StrongID enables a simple touch or biometric authentication via PUSH, and supports OTP multi-factor authentication services for general websites. 1. Touch or biometric authentication is possible through multi-factor authentication registration. - Enter the authentication information ID and authentication code generated by art.StrongID app in art.StrongID multi-factor authentication page. - When logging in through registered service, you can use touch or biometric authentication via PUSH notification. 2. Generate a 2-step verification OTP code for general websites such as Google, Github, and Facebook through QR Scan. - When adding website multi-factor authentication, you can register a website OTP service by selecting the QR code or registration key. - art.StrongID can generate OTP codes for the website and manage as a list. - Enter 2-step verification for the website by entering the OTP code generated by the app. art.StrongID app requires iOS 11.0 or later.