VisualSupport vs Grundfos GO

Rsupport’s ‘VisualSupport – RemoteCall’ solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s ‘VisualSupport – RemoteCall’ solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection. •Improve First Call Resolution •Reduce Time to Resolution •Increase Overall Satisfaction [Key Features] 1.Real-time Video Streaming - Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream. 2.Screen Capture - Analyze issues more effectively by taking a screenshot of what the customer is streaming. 3.On-screen Drawing - Mark important areas for the customer to see to communicate certain points more clearly. 4.Easy to Connect - All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative. [Receiving Video Support - Customers] 1.Download, install, and then launch the VisualSupport application. 2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’. 3.Engage in real-time video support. 4.Close the application once video support session has ended.

Grundfos GO is the professional toolbox for Grundfos pumps, pump systems, controls, and connected equipment. Designed for installers, commissioning engineers, maintenance technicians, and service professionals, the app streamlines pump setup, configuration, troubleshooting, monitoring, and optimisation in the field. Access essential digital tools, guided workflows, pump documentation, training resources, and system diagnostics in one powerful mobile app built for industrial, commercial, and utility applications. Core Features - Pump operation and remote control - Guided pump setup and commissioning wizards - Pump troubleshooting and diagnostics - Detailed alarms and warning notifications - Replace circulator pump tool - Pump monitoring and configuration tools - Documentation, reports, and service records - Product information and replacement guidance via Grundfos Product Center - Training videos and eLearning through Grundfos Ecademy - Step-by-step guides, FAQs, and technical support resources - Improve Installer Productivity & Service Efficiency Grundfos GO helps installers and maintenance teams work faster, reduce downtime, and improve system performance with digital tools designed for real-world field work. - Speed up installation and commissioning with guided setup wizards - Configure pumps quickly with simplified parameter settings and presets - Reduce service time with intelligent troubleshooting tools and diagnostic support - Improve maintenance efficiency with detailed alarms, warnings, and fault insights - Access remote installations without unnecessary site visits - Streamline replacement jobs with fast pump replacement guidance - Perform bulk configuration and read/write settings across installations - Generate automated PDF documentation and commissioning reports instantly - Optimise pump efficiency and system performance with guided configuration tools - Built for Industrial, Commercial & Utility Applications Grundfos GO supports professionals working across: - Industrial facilities and manufacturing - Commercial buildings and HVAC systems - Water utilities and water treatment - Construction and building services - Pump maintenance and repair operations - Service and commissioning businesses - Energy optimisation and system efficiency projects - All Your Grundfos Digital Tools in One App Grundfos GO combines the functionality of previous Grundfos apps, including GO Replace and GO Remote, into one integrated platform for pump setup, monitoring, maintenance, optimisation, training, and lifecycle support. Get fast access to: - Pump configuration tools - Service and maintenance support - Replacement and repair guidance - Product documentation and manuals - Technical training and eLearning - Operational reports and system insights Grundfos GO helps pump professionals complete jobs faster, simplify workflows, improve system reliability, and deliver more efficient installations and maintenance services.