VisualSupport vs Spartan Tool Vision

Rsupport’s ‘VisualSupport – RemoteCall’ solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s ‘VisualSupport – RemoteCall’ solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection. •Improve First Call Resolution •Reduce Time to Resolution •Increase Overall Satisfaction [Key Features] 1.Real-time Video Streaming - Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream. 2.Screen Capture - Analyze issues more effectively by taking a screenshot of what the customer is streaming. 3.On-screen Drawing - Mark important areas for the customer to see to communicate certain points more clearly. 4.Easy to Connect - All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative. [Receiving Video Support - Customers] 1.Download, install, and then launch the VisualSupport application. 2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’. 3.Engage in real-time video support. 4.Close the application once video support session has ended.

The Spartan Tool Vision app is designed to work with Spartan pipe inspection cameras. Spartan Tool Vision features a user-friendly interface to make your inspection jobs a breeze. Rotate and zoom your view with on-screen controls and one-touch reset for optimizing your view inside the pipe. Adjust the camera’s LED intensity with simple controls for better visibility. Easily add on-screen text notes, record audio voiceover narration for your video files, and take screenshots directly in the app. The new PDF Report Builder allows you to generate professional reports with photos and technician notes. Impress your customers and close the deal with a high-quality report you can customize to your business, complete at the job site, and email from the app in minutes. Share reports and videos by email and to the most frequently used social media platforms in seconds. To learn more about Spartan Tool inspection cameras and other great Spartan sewer and drain cleaning equipment, visit www.spartantool.com.