VisualSupport vs PAT

Rsupport’s ‘VisualSupport – RemoteCall’ solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s ‘VisualSupport – RemoteCall’ solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection. •Improve First Call Resolution •Reduce Time to Resolution •Increase Overall Satisfaction [Key Features] 1.Real-time Video Streaming - Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream. 2.Screen Capture - Analyze issues more effectively by taking a screenshot of what the customer is streaming. 3.On-screen Drawing - Mark important areas for the customer to see to communicate certain points more clearly. 4.Easy to Connect - All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative. [Receiving Video Support - Customers] 1.Download, install, and then launch the VisualSupport application. 2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’. 3.Engage in real-time video support. 4.Close the application once video support session has ended.

PATConnect is a commissioning, diagnostic and service tool consisting of a Bluetooth Adaptor and mobile device app. The app communicates with any Velocity Boiler Works modulating condensing boiler. PATConnect is a local service tool with web portal data collection and live streaming to enable remote support. Compatible Boilers include Phantom II, Phantom Combi II, Phantom, Phantom Combi, PhantomX, Raptor and Raptor X Modulating Condensing Boilers. PAT-Connect Features: • Bluetooth Adaptor connects boiler to PAT-Connect App. • English and Spanish Language. • Start-up, Troubleshoot and Service Wizards. • Data logs, site photos, service & status reports sent to cloud. • Alta Boiler Control firmware and default parameter updates.