VisualSupport vs SZG Service Advisor

Rsupport’s ‘VisualSupport – RemoteCall’ solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s ‘VisualSupport – RemoteCall’ solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection. •Improve First Call Resolution •Reduce Time to Resolution •Increase Overall Satisfaction [Key Features] 1.Real-time Video Streaming - Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream. 2.Screen Capture - Analyze issues more effectively by taking a screenshot of what the customer is streaming. 3.On-screen Drawing - Mark important areas for the customer to see to communicate certain points more clearly. 4.Easy to Connect - All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative. [Receiving Video Support - Customers] 1.Download, install, and then launch the VisualSupport application. 2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’. 3.Engage in real-time video support. 4.Close the application once video support session has ended.

Control, diagnose and troubleshoot Sub-Zero, Wolf, and Cove appliances right from your mobile device. Service Advisor is a powerful application design for Sub-Zero Group's authorized service network. Built to enhance the efficiency of field technicians, this app facilitates swift and precise appliance diagnostics and servicing. It offers direct access to appliance data, component controls, and technical documentation, ensuring that vital information is always at your fingertips. Whether you're on-site or in the office, Service Advisor empowers you to deliver faster and smarter service. Key Features: Live Diagnostics: Instantly view fault codes, temperature readings, and system statuses. Unit Updates: Push and manage appliance firmware updates directly from your device to ensure optimal performance and compatibility. Component Controls: Manually control key functions, such as activating fans, compressors, lights and more to verify functionality. Integrated Tools: Launch Answer Advisor and access essential information such as Important Service Information and Unit History. Offline Mode: Access key features, components and essential information even when connectivity is limited. Feedback: Submit bugs, suggestions or feature requests directly to the development team. Whether you're troubleshooting in the field or prepping for a service call, Service Advisor gives you direct access to essential appliance information, components, and technical documentation all in the palm of your hand.