VisualSupport vs Navien Heat Pump

Rsupport’s ‘VisualSupport – RemoteCall’ solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s ‘VisualSupport – RemoteCall’ solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection. •Improve First Call Resolution •Reduce Time to Resolution •Increase Overall Satisfaction [Key Features] 1.Real-time Video Streaming - Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream. 2.Screen Capture - Analyze issues more effectively by taking a screenshot of what the customer is streaming. 3.On-screen Drawing - Mark important areas for the customer to see to communicate certain points more clearly. 4.Easy to Connect - All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative. [Receiving Video Support - Customers] 1.Download, install, and then launch the VisualSupport application. 2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’. 3.Engage in real-time video support. 4.Close the application once video support session has ended.

With Navien Heatpump, you can: - be able to monitor the state of the heat pump, such as the available water flow volume, the current water temperature, the current running mode, etc. - be able to set the state of the heat pump, such as ON/OFF setting, target water temperature setting, mode setting, timer setting, etc. - be able to get more information about the water temperature changes through temperature curve. - be informed of any failures of the heat pump. - be provided with considerate service that the suppliers will solve any detected problems of the units in the background before you ask for assistance. To confirm whether this app can communicate with the controller of your heat pump, please check it with your supplier.