VisualSupport vs DropBeat

Rsupport’s ‘VisualSupport – RemoteCall’ solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s ‘VisualSupport – RemoteCall’ solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection. •Improve First Call Resolution •Reduce Time to Resolution •Increase Overall Satisfaction [Key Features] 1.Real-time Video Streaming - Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream. 2.Screen Capture - Analyze issues more effectively by taking a screenshot of what the customer is streaming. 3.On-screen Drawing - Mark important areas for the customer to see to communicate certain points more clearly. 4.Easy to Connect - All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative. [Receiving Video Support - Customers] 1.Download, install, and then launch the VisualSupport application. 2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’. 3.Engage in real-time video support. 4.Close the application once video support session has ended.

Leaky faucets and fixtures across the U.S. waste over 1 trillion gallons of water every year. But most people ignore a dripping faucet. It's just a small leak, right? DropBeat makes the impact impossible to ignore. Open the app, hold your phone near the faucet, and tap the button every time a drop falls. After 5 taps, it does the math. You'll see how many gallons your faucet is losing every day, every month, and every year, plus how many showers that adds up to. No need to count drips per minute or type anything into a form. Just tap to the beat of your drop and the app handles the rest. The math is based on USGS data, so you'll get a close estimate of what your faucet is actually losing. Share your results, show someone, and get your leaky faucet fixed.