VisualSupport vs CartridgeID

Rsupport’s ‘VisualSupport – RemoteCall’ solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s ‘VisualSupport – RemoteCall’ solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection. •Improve First Call Resolution •Reduce Time to Resolution •Increase Overall Satisfaction [Key Features] 1.Real-time Video Streaming - Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream. 2.Screen Capture - Analyze issues more effectively by taking a screenshot of what the customer is streaming. 3.On-screen Drawing - Mark important areas for the customer to see to communicate certain points more clearly. 4.Easy to Connect - All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative. [Receiving Video Support - Customers] 1.Download, install, and then launch the VisualSupport application. 2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’. 3.Engage in real-time video support. 4.Close the application once video support session has ended.

Stop running to the supply house for cartridges. CartridgeID is built for plumbers who need to identify the tricky ones, reorder the common ones, and stock the truck, all from one app, shipped direct to the jobsite. ONE APP FOR EVERY CARTRIDGE NEED Snap a photo of any unknown cartridge (old, worn, mystery brand, anything) and our team of real plumbing specialists identifies the exact replacement. Already know the part? Enter it in and order it directly. Need to stock the truck or shop? Place bulk orders. We handle ID, single replacements, and bulk supply runs. HOW IT WORKS Pull the cartridge out of the faucet or shower valve like you normally would. Open CartridgeID. Snap a photo, search a known part, or place a bulk order. Submit. Our human specialists confirm the exact match and source the part with pricing. We ship it direct to your jobsite. No counter waits. No guessing. WHY PLUMBERS USE CARTRIDGEID Real plumbing specialists, not AI guesses. 40+ brands supported (Moen, Delta, Kohler, Pfister, Symmons, American Standard, and more). Single units, replacement parts, or bulk truck-stocking orders. Choose your own shipping speed and cost at checkout. Direct-to-jobsite delivery. Free to start. BUILT FOR THE FIELD Submit cartridges from the truck, between calls, or at the customer's house. Track your tickets and message our specialists directly. Whether you are a solo plumber or running a shop, CartridgeID adapts to your workflow. Free to download. Free to use. You only pay for the parts you order.