Comparison

mylivechat vs VPN by Private Internet Access

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head

VPN by Private Internet Access

Best IP Location Changer, Safe

Free

📊 Productivity

★ 4.7150K ratingsView app →

About

mylivechat

This tool allows website visitors to instantly communicate with your personnel through a live chat feature. Representatives can assist visitors by providing information, links, graphics, and guiding them through the website.

Highlights

Instant visitor communication
Live help button
Information and link sharing
Website navigation guidance
High performance tool

Features

Read full description

My Live Chat is a free, fast and high performance customer service and sales tool for your website that enables visitors to instantaneously communicate with your personnel. Visitors to your web site simply click a Live Help button and are connected with one of your representatives. Your representative then assists the visitor by providing information, links, graphics, or even guiding them through your web site.

About

VPN by Private Internet Access

Enhance your online privacy and security with a robust VPN service. Enjoy fast, secure connections, ad blocking, and the ability to stream content without limitations. Protect all your devices with a single subscription.

Highlights

Ultra-fast 10-Gbps servers
Independently audited no-logs policy
Built-in ad, tracker, and malware blocker (MACE)
Smart Kill Switch
Split Tunneling
Wireguard protocol for speed and security
Open-source applications

Features

Currently charting

Read full description

PIA VPN puts you in control of your online experience with unparalleled privacy features and ultra-fast servers. Trusted by Tom's Guide, TechRadar, and millions of users worldwide! Why PIA VPN Is a Top Choice For The USA? ▶ 7-Day Free VPN Trial Test PIA risk-free for seven days and explore the full feature set with our 30-day money-back guarantee. ▶ Stream Sports Without Limits Catch every game, race, and match with lightning-fast 10-Gbps servers across all 50 US states and 90+ countries. Enjoy lag-free sports streaming in UHD, no matter where you are. ▶ Advanced Privacy with No-Logs Policy Stay private with PIA’s independently audited no-logs policy. Your browsing history and online activity are never tracked or stored. ▶ Block Ads With MACE Enjoy faster, safer browsing by blocking ads, trackers, and malware using PIA’s built-in MACE feature. ▶ One Subscription, Multiple Benefits Protect your phone, tablet, laptop, and more with one PIA subscription. Works on iOS, macOS. Top Features to Enhance Your Online Freedom: ■ Transparent and Open Source PIA’s apps are 100% open-source, so you can trust and verify the code that protects your privacy. ■ Smart Kill Switch Automatically block internet traffic if your VPN connection drops, ensuring your data stays protected at all times. ■ Split Tunneling Customize your VPN use by routing certain apps through the VPN while others connect directly to the internet. ■ Better Speed & Security Our Wireguard protocol ensures faster VPN speeds and more secure connections. ■ Download PIA VPN Today Join millions of satisfied users and experience the ultimate blend of privacy, speed, and security. Privacy Policy https://www.privateinternetaccess.com/privacy-policy Terms of Service https://www.privateinternetaccess.com/terms

Screenshots

mylivechat4 screens

VPN by Private Internet Access4 screens

Verdict

The call

The clearest difference is review sentiment: VPN by Private Internet Access at 88% against mylivechat's 17%. VPN by Private Internet Access also leads on update cadence (every 10 days vs every 5 weeks) and chart position (#102 vs unranked). mylivechat's advantage is in-app purchases (none vs 10). On price, ads and iOS requirement there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. VPN by Private Internet Access sells 9 in-app purchases, starting at $6.99 per month. mylivechat asks for nothing beyond the download.

UpkeepUpdate frequency

mylivechat ships an update every 5 weeks, VPN by Private Internet Access every 10 days. The most recent releases landed on November 6, 2026 and November 9, 2026 respectively.

Scorecard6 real differences · 5 level

mylivechat versus VPN by Private Internet Access: the parameters behind the verdict, then further details
Parameter	mylivechat	VPN by Private Internet Access
Price	Free	Free
Rating	—	4.7 (150K ratings) — better
Positive reviews	17.3% of reviews	87.7% of reviews — better
Number of ratings	—	150K — better
Update frequency	Every 5 weeks	Every 10 days — better
Ads	No	No
In-app purchases	No — better	Yes
Monetization	Free — better	Free with in-app purchases
Best chart rank	—	#102 — better
Devices	iPhone, iPad	iPhone, iPad, iPod, Mac, Apple TV — better
Requires iOS	16.0	15.0 — better
Further details — not scored
Size	1 MB	62 MB
Age rating	4+	4+
Developer	WEI WANG	Private Internet Access, Inc.

Customer experience

mylivechat

Written reviews52 reviews

Positive17.3%

Neutral11.5%

Negative71.2%

VPN by Private Internet Access

All ratings150,152 ratings

Positive92.4%

Neutral3.4%

Negative4.2%

Written reviews6,546 reviews

Positive87.7%

Neutral2.7%

Negative9.6%

User reviews

mylivechat

From App Store reviews

What we love

👍 Good for business notifications
👍 Works well when functional
👍 Free for most features
👍 Excellent tool for business
👍 Amazing that it's free

Room to improve

🐛 App doesn't work
🐛 Terrible performance
🐛 Slow in opening
🐛 Fails to connect
🐛 Freezes constantly

VPN by Private Internet Access

From 150K App Store ratings

What we love

🚀 Fast and reliable
🔒 Secure and private
👍 Easy to use
💰 Great value for money

Room to improve

🐛 Frequent disconnections
🔌 Impacts internet connectivity
🔋 High battery consumption
🤖 Compatibility issues with newer iOS versions

Bugs and requests

mylivechat

Reported bugs

41 issues

App doesn't work
Fails to connect to iOS device
Failure to log in
App does not respond
Slow software

Show 36 more

Freezes constantly
White screen on iPhone X
Not getting chat request pop-up notifications
App not starting on iOS 13.1.3 or newer
Can't log in
Connection bugs all the time
Cannot stay online, need to log off and back in
New update is ridiculous, not receiving chats
Doesn't allow to stay online
Upgrade doesn't work, takes ages to load
Cannot chat with people on website
Default greeting message not available
White screen when opening app
App opens as a white screen with nothing on it
Blank white screen
App doesn't work anymore
Sometimes see only white screen
Not always connecting on device
White screen most of the time
Can't get past the white screen
Only see a white screen
White screen, cannot access chat console
Last update was a year ago, not optimistic it will be fixed
Blank white screen when trying to load app
App appears to have died after latest iOS updates
Tells me someone has entered the website, but no visitors shown
Last update, app does not open at all
Cannot connect to the server
Stopped working on iPhone and iPad
Won't load, cannot login
Latest update doesn't work, refuses to login
App needs a lot of work
No notifications anymore
Crashes on startup
Push notifications don't work
Login button doesn't work

Requested features

7 requests

Option to delete old chats
Fix screen not jumping up to allow typing
Update for later versions of iOS
Add typing indicator for visitor/agent
Update for iPhone 6/6+ screen size

Show 2 more

Visual redesign needed
Better notification sound options

VPN by Private Internet Access

Reported bugs

3 issues

Inability to connect or stay connected
Inconsistent performance across devices
Broken features after recent updates

Requested features

4 requests

Dark mode option
Improved server selection and location information
Automatic reconnection when network changes
Better integration with other apps and services

In-app purchases

None

mylivechat

No in-app purchases

9 purchases

VPN by Private Internet Access

Subscriptions6

Month of VPN Service$6.991 Month
Month of VPN Service$9.991 Month
Month of VPN Service$11.991 Month

Show 3 more

Year of VPN Service7 Days trial2 variants$39.991 Year
12-month plan7 Days trial$47.991 Year
Year of VPN Service7 Days trial$49.991 Year

One-time3

Month of VPN Service$6.99
Month of VPN Service$9.99
Year of VPN Service$39.99

Questions

Is mylivechat free?

mylivechat is free to download, with no in-app purchases.

Is VPN by Private Internet Access free?

VPN by Private Internet Access is free to download, with in-app purchases available.

Do mylivechat or VPN by Private Internet Access have ads?

Neither mylivechat nor VPN by Private Internet Access shows ads.

Which is updated more often, mylivechat or VPN by Private Internet Access?

mylivechat ships an update every 5 weeks, and VPN by Private Internet Access every 10 days. Most recently, mylivechat was updated on November 6, 2026 and VPN by Private Internet Access on November 9, 2026.