Comparison

SecureSmart vs BISSELL Connect

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

SecureSmart

Control your home security system remotely. Receive real-time notifications for events like door openings or motion detection. Automate smart devices with custom scenes and recipes to match your daily routines.

Highlights
  • Remote security system control
  • Real-time event notifications
  • Customizable zone configurations
  • Smart device automation (scenes/recipes)
  • Cloud video storage
  • Flexible IP camera support
Features
Read full description

About Alula At Alula, we believe that the best security solution is provided by the professional security dealer. And we know that today’s security customer expects more than just basic security. In order to deliver the best experience for the needs of today’s modern security customer, you need to design and develop the hardware, software, and services for a complete, end-to-end professional security system for the professional security dealer. The thoughtful technology in our products are designed to keep up with a changing world. Intuitive. Reliable. Innovative. Simplifying your business while saving you money. It’s what you deserve and what people expect. And we’re only scratching the surface of possibilities. Keeping people and property safe is your business. At Alula, creating the tools and support you need to do that, is in our DNA. It’s your home, you set the rules. The Alula App gives you what you deserve, reliability and control. Set rules for real-time notifications. Know instantly when doors and windows are opened or when motion is detected. Technology at your pace With event based “Scenes” and “Recipes”, your smart devices can support your way of life. Adjust the entire atmosphere in your home based on your day to day routines. Lights, cameras, garage doors and thermostats can adjust to greet you in the morning or when you arrive back home in the evenings. Alula Home Security Zone Configurations Alula uses zones in coordination with armed modes and zone configurations to determine how your security system responds when a sensor or detector is triggered. Customize your own zone configurations. Cloud Video Services Alula Cloud is an easy-to-use and affordable cloud video solution designed for businesses and homeowners. Now your customers can keep an eye on their home or business with the comfort of knowing their video is securely stored and can be retrieved from anywhere. - Cost Effective: Why purchase expensive hardware storage, especially if there are multiple sites that need surveillance. Easily manage all camera from one platform. - Easy to Use: Built for users who do not want to bother with complicated and expensive systems, with simple setup for dealers. - Flexible Camera Support: Alula Cloud video works with the largest number of leading IP Cameras. Select the right camera for each customer.

About

BISSELL Connect

Manage your connected cleaning devices remotely. Schedule robotic vacuums, access cleaning tips and videos, and reorder supplies. Stay on top of your home's cleanliness from anywhere.

Highlights
  • Remote device management
  • Cleaning schedules for robotic vacuums
  • Access cleaning tips and videos
  • Reorder supplies like formula and filters
  • View cleaning history
  • Software updates for machines
Features
Read full description

Simplify your cleaning routines with the BISSELL Connect App. Did your dog make a mess of breakfast right as you’re heading out the door? Use the app to set a cleaning schedule with your robotic vacuum. Wondering what’s the best way to clean up your cat’s wet or dry mess? Check out our cleaning tips and videos to make the most of your BISSELL device. The BISSELL Connect App gives you the power to manage your connected BISSELL products anytime, anywhere with your smart device, so you can get on with your busy day. BISSELL Connect Features - See the status of your connected BISSELL products and easily reorder formula, brush rolls, and filters. - Analyze your cleaning history. - Access helpful tips, videos, and guides to keep your machines cleaning efficiently. - Adjust settings from the palm of your hand. - Update your cleaning machines and access the latest features and software updates. - Start, stop, dock, set modes and schedule cleans for your robotic vacuum right from your phone. - View and customize your SpinWave R5 map Requirements - Any BISSELL connected product - 2.4 Ghz Wi-Fi network

Screenshots

SecureSmart4 screens
BISSELL Connect4 screens

Verdict

The call

The clearest difference is rating: BISSELL Connect at 4.7 against SecureSmart's 4.3. BISSELL Connect also leads on review sentiment (49% vs 22%) and ratings volume (6K vs 158). SecureSmart's advantage is monetization model (free vs free with in-app purchases). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

BISSELL Connect holds the better App Store score, 4.7 against 4.3. That said, the two scores are not equally well evidenced: BISSELL Connect has 6K ratings behind it against 158, so its average is the more settled of the two. Written reviews point the same way: 22% of SecureSmart's written reviews are positive against 49% of BISSELL Connect's.

UpkeepUpdate frequency

SecureSmart ships an update every 2 weeks, BISSELL Connect fortnightly. The most recent releases landed on September 21, 2026 and September 23, 2026 respectively.

Scorecard4 real differences · 6 level
SecureSmart versus BISSELL Connect: the parameters behind the verdict, then further details
ParameterSecureSmartBISSELL Connect
PriceFreeFree
Rating4.3 (158 ratings)4.7 (6K ratings) — better
Positive reviews22.1% of reviews48.5% of reviews — better
Number of ratings1586K — better
Update frequencyEvery 2 weeksFortnightly — better
AdsNoNo
In-app purchasesNoNo
MonetizationFree — betterFree with in-app purchases
DevicesiPhone, iPad, Apple Watch — betteriPhone, iPod
Requires iOS16.615.1 — better
Further details — not scored
Size273 MB68 MB
Age rating4+4+
DeveloperAlula Holdings, LLCBISSELL Homecare, Inc.

Customer experience

SecureSmart

All ratings158 ratings
Positive82.3%
Neutral2.5%
Negative15.2%
Written reviews68 reviews
Positive22.1%
Neutral5.9%
Negative72.1%

BISSELL Connect

All ratings6,020 ratings
Positive94.9%
Neutral2.3%
Negative2.8%
Written reviews272 reviews
Positive48.5%
Neutral11.0%
Negative40.4%

User reviews

SecureSmart

From 158 App Store ratings

What we love

  • 👍 Works great for customers
  • 👍 Integration with Alula
  • 👍 Convenient remote arm/disarm
  • 👍 Useful for programming/alerts
  • 👍 Love the keypad feature

Room to improve

  • 🐛 App crashes frequently
  • 🐛 Does not connect to alarm
  • 🐛 Cannot arm/disarm alarm
  • 🐛 Keypad removed from app
  • 🐛 Update not user-friendly

BISSELL Connect

From 6K App Store ratings

What we love

  • 👍 Easy to use
  • 🚀 Efficient cleaning
  • 💯 Great value
  • 🤖 Helpful robot vacuum
  • 🧹 Keeps floors clean

Room to improve

  • 🐛 App issues (crashes, bugs, logging out)
  • 🤖 Robot gets stuck easily
  • 🔋 Battery life could be better
  • 🧹 Cleaning coverage could be improved
  • 💧 Mopping feature needs work

Bugs and requests

SecureSmart

Reported bugs

78 issues
  • App crashes after login
  • Does not connect after iOS 17 update
  • Cannot arm or disarm
  • Numbers too small, no color
  • Disarm button removed
Show 73 more
  • Doesn't work half the time
  • App went offline
  • Refuses to load on iPhone 7 Plus
  • FaceID authenticates but won't arm/disarm
  • App logged me out, won't let me log back in
  • Not compatible with iOS 11.2.6
  • Constantly offline, takes ten minutes to refresh
  • Little delay when arming/disarming
  • Arming/disarming via Face Unlock does not always work
  • Keypad lock code used every time
  • Locked me out of physical keypad
  • Slow to load real-time info
  • Takes 20-30 minutes to set/deactivate
  • App lags, very glitchy
  • Cannot tell if alarm is set until push notification
  • Nothing happens when trying to remotely turn on/off alarm
  • Almost never works for disarming or arming
  • Close and relaunch multiple times before functioning
  • Sporadically not working due to Do Not Disturb switch
  • Requires going in and out several times before connecting
  • Does not provide fully functional keypad
  • Cannot bypass zones or turn on chime
  • No audible sound when alarm activated
  • Paid for upgrade, works 5% of time
  • Slow to load, inconsistently arms and disarms, crashes
  • Extremely unreliable
  • Constantly says refreshing for hours
  • Says disarmed when armed and vice versa
  • Slow to connect and slow to never for viewing events
  • Slower than molasses, waits over a minute for response
  • So slow it appears not to work
  • Doesn't work on Droid, works on iPhone
  • Doesn't work most of the time
  • Doesn't work at all if signal not full strength
  • Constant authentication errors
  • Freezes badly, rebooting phone is routine
  • Displays alarm status disarmed all the time
  • Takes FOREVER to confirm arming/disarming
  • Requires restarting almost every time
  • Does not communicate with alarm panel well
  • Tells me alarm is off when it's not and vice versa
  • Sat in house and watched panel, tried to disarm with NO success
  • Shows home refreshing, reads disarming, nothing happens
  • 90% of the time, it's 'refreshing'
  • Sound setting for notifications doesn't work
  • Lots of bugs
  • Hangs up, doesn't authenticate properly
  • Seldom displays system status
  • Authentication errors, sometimes doesn't arm
  • Stopped working, refreshing and hangs
  • Very limited, no push notifications
  • Takes way too long to send commands
  • App crashes too often
  • Security keypad display does not display updated information without a manual refresh
  • App is extremely slow or hangs a lot
  • App hasn't worked at all, says "refreshing" then goes blank
  • Authentication error
  • Prettier but plagued with issues
  • Not being able to arm or disarm
  • Every key press just says "transmitting please wait" then nothing
  • Often shows an alarm panel state that is wrong
  • Displays that it is "Disarming..." when it is not
  • New version has problem with screen resolution on iPad
  • Missing numbers 3, 6, and 9 on iPad keypad
  • Screen doesn't scroll on iPad
  • Arming with TouchID arms it in stay mode
  • Shows devices refreshing on one of the two locks
  • Changing thermostat temp goes back to previous setting
  • Cannot get username/password sent
  • Automatically closes app and refuses to open
  • Syncing for the last 6 1/2 hrs
  • Push notifications not implemented correctly in iOS 8
  • App does not ask to accept push notifications on first start

Requested features

9 requests
  • Add progress bars or 'please wait' signs
  • Add audible sound for alarms
  • Add 4 function keys (ABCD)
  • Fix TouchID arming issue
  • Allow username/password reset
Show 4 more
  • Implement push notifications
  • Improve user interface for better readability
  • Add color to the interface
  • Bring back the disarm button

BISSELL Connect

Reported bugs

4 issues
  • App crashes frequently
  • App login issues
  • Robot disconnects from WiFi
  • App loses device connection/history

Requested features

5 requests
  • Add remote control/directional controls
  • Improve app functionality (mapping, notifications, settings)
  • Integrate with smart home platforms (Google, Alexa)
  • Display battery percentage in app
  • Ability to silence robot when stuck

In-app purchases

None

SecureSmart

No in-app purchases

None

BISSELL Connect

No in-app purchases

Questions

Is SecureSmart free?
SecureSmart is free to download, with no in-app purchases.
Is BISSELL Connect free?
BISSELL Connect is free to download, with no in-app purchases.
Which has better reviews, SecureSmart or BISSELL Connect?
BISSELL Connect is rated higher. SecureSmart averages 4.3 out of 5 from 158 ratings, while BISSELL Connect averages 4.7 from 6K ratings.
Do SecureSmart or BISSELL Connect have ads?
Neither SecureSmart nor BISSELL Connect shows ads.
Which is updated more often, SecureSmart or BISSELL Connect?
SecureSmart ships an update every 2 weeks, and BISSELL Connect fortnightly. Most recently, SecureSmart was updated on September 21, 2026 and BISSELL Connect on September 23, 2026.

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