Comparison

HID Mobile Access vs Citrix Secure Web

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

HID Mobile Access

Unlock doors and gates using your smartphone. This app securely grants access after your organization has been set up with compatible readers and your administrator issues Mobile IDs. It enhances the door opening experience by detecting readers even when the app is closed.

Highlights
  • Unlock doors and gates with smartphone
  • Secure Mobile IDs
  • Reader detection when app is closed
  • Location services for reader detection
  • Organization setup required
Features
Read full description

HID Mobile Access® merges security with convenience by enabling a smartphone or other mobile device to securely open a door or gate. If you would like to start using HID Mobile Access® in your organization please visit http://www.hidglobal.com/services/mobile-access to learn more about the service and compatible readers. The App will only be useful to you once your organization has been setup with compatible readers and your security administrator can issue Mobile IDs. To improve the door opening experience, we detect readers when the app is not open. Location Services is used exclusively for this purpose.

About

Citrix Secure Web

A secure mobile web browser designed for business use, enabling access to the internet and corporate intranets with single sign-on. It offers features like pop-up blocking and secure file downloads, integrating with other enterprise tools.

Highlights
  • Single sign-on
  • Secure intranet access
  • Block pop-ups
  • Secure file downloads
  • Desktop mode rendering
  • Offline page downloads
Read full description

Citrix Secure Web is a simple, yet robust mobile web browser that does the job. Keeps you connected. Securely. On the go. Be it an enterprise or a BYOD program, you can confidently turn your mobile device into a business tool – Access the Internet and your corporate intranet though single sign-on. The app works seamlessly with Citrix Secure Mail and Citrix QuickEdit. With Citrix Endpoint Management, you can also manage the app with security policies that suit your organization's needs.   Features: • Single sign-on • Bookmarks for favorite pages • Ability to search using Find in page • Split-screen support • Rendering webpages in desktop mode • Ability to download files securely • Ability to block pop-ups • Ability to download offline pages • Secure intranet access   Got feedback or requests for new features or enhancements? Write to cemmobileapps@cloud.com. Thanks for using our app!

Screenshots

HID Mobile Access4 screens
Citrix Secure Web4 screens

Verdict

The call

HID Mobile Access and Citrix Secure Web both sit at 4.7 stars, but that hides the real split: 91% of Citrix Secure Web's written reviews are positive against 19% of HID Mobile Access's. HID Mobile Access's advantage is ratings volume (8.5K vs 1.7K) and device support (4 vs 2). On price, rating, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 4.7 for HID Mobile Access against 4.7 for Citrix Secure Web. That said, the two scores are not equally well evidenced: HID Mobile Access has 8.5K ratings behind it against 1.7K, so its average is the more settled of the two. Written reviews are what separate them: 19% of HID Mobile Access's written reviews are positive against 91% of Citrix Secure Web's.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly every 3 months. The most recent releases landed on September 25, 2026 and September 26, 2026 respectively.

Scorecard3 real differences · 7 level
HID Mobile Access versus Citrix Secure Web: the parameters behind the verdict, then further details
ParameterHID Mobile AccessCitrix Secure Web
PriceFreeFree
Rating4.7 (8.5K ratings)4.7 (1.7K ratings)
Positive reviews19.3% of reviews90.7% of reviews — better
Number of ratings8.5K — better1.7K
Update frequencyEvery 3 monthsEvery 3 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod, Apple Watch — betteriPhone, iPad
Requires iOS15.0 — better16.0
Further details — not scored
Size131 MB33 MB
Age rating4+17+
DeveloperHID GlobalCitrix Systems, Inc.

Customer experience

HID Mobile Access

All ratings8,471 ratings
Positive93.4%
Neutral3.1%
Negative3.4%
Written reviews238 reviews
Positive19.3%
Neutral9.7%
Negative71.0%

Citrix Secure Web

All ratings1,687 ratings
Positive95.1%
Neutral2.4%
Negative2.4%
Written reviews396 reviews
Positive90.7%
Neutral2.5%
Negative6.8%

User reviews

HID Mobile Access

From 8.5K App Store ratings

What we love

  • 🚀 Efficient and reliable
  • 🔒 Secure mobile access
  • 👍 User-friendly
  • 🔑 Convenient alternative to physical keys

Room to improve

  • 🐛 Inconsistent performance
  • 🔋 Battery drain issues
  • 🔍 Privacy concerns around location access
  • ⏱️ Slow response times
  • 🔒 Requires app to be open/unlocked

Citrix Secure Web

From 1.7K App Store ratings

What we love

  • 🚀 Easy to use
  • 🔒 Secure and reliable
  • 👍 Convenient for remote work
  • 👍 Helpful for staying connected
  • 🚀 Fast and efficient

Room to improve

  • 🐛 Occasional crashes or stability issues
  • 🔒 Overly restrictive security measures
  • 💡 Limited functionality compared to native apps
  • 🐛 Slow performance or loading times

Bugs and requests

HID Mobile Access

Reported bugs

4 issues
  • Bluetooth connectivity issues
  • Conflicts with Apple Pay
  • Unreliable unlock detection
  • Disappearing widget functionality

Requested features

4 requests
  • Integration with Apple Wallet
  • Standalone Apple Watch functionality
  • Customizable settings (e.g. favorite readers)
  • Improved background/locked-screen operation

Citrix Secure Web

Reported bugs

3 issues
  • Issues with opening PDF attachments
  • Problems with accessing certain websites or web features
  • Inconsistent behavior when switching between email and web

Requested features

4 requests
  • Ability to open links in native apps
  • More customization options
  • Improved search and organization of emails
  • Integration with personal email/calendar accounts

In-app purchases

None

HID Mobile Access

No in-app purchases

None

Citrix Secure Web

No in-app purchases

Questions

Is HID Mobile Access free?
HID Mobile Access is free to download, with no in-app purchases.
Is Citrix Secure Web free?
Citrix Secure Web is free to download, with no in-app purchases.
Which has better reviews, HID Mobile Access or Citrix Secure Web?
HID Mobile Access and Citrix Secure Web are both rated 4.7 out of 5 on the App Store, from 8.5K and 1.7K ratings respectively.
Do HID Mobile Access or Citrix Secure Web have ads?
Neither HID Mobile Access nor Citrix Secure Web shows ads.
Which is updated more often, HID Mobile Access or Citrix Secure Web?
HID Mobile Access ships an update every 3 months, and Citrix Secure Web every 3 months. Most recently, HID Mobile Access was updated on September 25, 2026 and Citrix Secure Web on September 26, 2026.

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