OT Advanced Authentication vs OpenText Service Management
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
OT Advanced Authentication
Enhance security beyond traditional passwords with multifactor authentication. Protect sensitive data from fraud and unauthorized access with advanced verification methods.
- Multifactor authentication
- Secure sensitive information
- Step-up protection
- Fraud prevention
- Unauthorized access prevention
Read full descriptionHide full description
OpenText Advanced Authentication lets you move beyond username and password to a more secure way to protect your sensitive information. Using multifactor authentication, you can now step up protection at a time when fraud or unauthorized access are overriding concerns. Additional information on the features and benefits of Advanced Authentication is available at https://www.opentext.com/products/advanced-authentication.
OpenText Service Management
This mobile application provides access to enterprise service management functionalities. It allows end-users to search for services and knowledge, create requests, and manage approvals. Agents can view, filter, and update requests, incidents, and contact people.
- Service and knowledge search
- Request creation and management
- Approval workflows
- Incident and task updates
- Agent view and filtering
- Contact management
Read full descriptionHide full description
OpenText Service Management gives end users and agents secure mobile access to essential service workflows. Service Portal mode helps end users quickly find services, submit requests, review approvals, and manage resolved tickets. Users can also access smart ticketing, Virtual Agent support, and multi-tenant environments. Agent mode helps support teams search requests and incidents, work from personal views, apply list filters, update records, post comments, and capture solutions. Agents can also view person details and contact users directly from the app. Important: OpenText Service Management connectivity is required. Activate the app using a QR code from your company’s Service Management website, or request an activation URL from your IT administrator.
Screenshots
Verdict
The clearest difference is rating: OpenText Service Management at 4.5 against OT Advanced Authentication's 1.8. OpenText Service Management also leads on monetization model (free vs paid) and update cadence (every 5 weeks vs every 3 months). OT Advanced Authentication's advantage is ratings volume (153 vs 10) and device support (3 vs 1). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
OpenText Service Management holds the better App Store score, 4.5 against 1.8. That said, the two scores are not equally well evidenced: OT Advanced Authentication has 153 ratings behind it against 10, so its average is the more settled of the two. Written reviews point the same way: 8% of OT Advanced Authentication's written reviews are positive against 14% of OpenText Service Management's.
OT Advanced Authentication ships an update every 3 months, OpenText Service Management every 5 weeks. The most recent releases landed on October 26, 2026 and October 21, 2026 respectively.
| Parameter | OT Advanced Authentication | OpenText Service Management |
|---|---|---|
| Price | Free | Free |
| Rating | 1.8 (153 ratings) | 4.5 (10 ratings) — better |
| Positive reviews | 8.3% of reviews | 14.3% of reviews — better |
| Number of ratings | 153 — better | 10 |
| Update frequency | Every 3 months | Every 5 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Paid | Free — better |
| Devices | iPhone, iPad, iPod — better | iPhone |
| Requires iOS | 15 — better | 26.0 |
| Further details — not scored | ||
| Size | 4 MB | 44 MB |
| Age rating | 4+ | 4+ |
| Developer | NetIQ Corporation | OpenText |
Customer experience
OT Advanced Authentication
OpenText Service Management
Bugs and requests
OT Advanced Authentication
Reported bugs
13 issues- Push notifications disappear immediately after appearing
- Authentication requests timeout within seconds of approval
- App crashes on iOS 14+ and iPhone 12/15 models
- Face ID gets stuck in loop requiring phone restart
- QR code scanner fails to work
Show 8 moreShow fewer
- Blank white screen appears instead of PIN entry
- App fails to launch or shows brief flash then disappears
- Notifications not appearing on Apple Watch despite settings enabled
- Login credentials not persisting between sessions
- App freezes during enrollment of new organizations
- PIN reset fails and deletes user data
- App becomes unresponsive after failed authentication attempts
- Incompatibility with device upgrades causing permanent lockout
Requested features
9 requests- Apple Watch support for direct approval without phone
- Biometric/Face ID authentication without PIN requirement
- Lock screen notification approval capability
- Persistent notification badges
- Ability to bulk delete request history
Show 4 moreShow fewer
- Better error messages and troubleshooting guidance
- Improved UI/design modernization
- Seamless device transfer without account lockout
- Offline TOTP functionality
OpenText Service Management
Not enough reviews yet to summarise bugs or requests.
In-app purchases
OT Advanced Authentication
No in-app purchases
OpenText Service Management
No in-app purchases
Questions
Is OT Advanced Authentication free?
Is OpenText Service Management free?
Which has better reviews, OT Advanced Authentication or OpenText Service Management?
Do OT Advanced Authentication or OpenText Service Management have ads?
Which is updated more often, OT Advanced Authentication or OpenText Service Management?
Other comparisons
