OpenText Service Management

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February 16, 2018
July 15, 2026
26.3
iOS 26.0+
4+
free
49.5MB
iPhone
a day ago
19

Developer

Open Text Corporation

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⭐5

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About

This mobile application provides access to enterprise service management functionalities. It allows end-users to search for services and knowledge, create requests, and manage approvals. Agents can view, filter, and update requests, incidents, and contact people.

✓Service and knowledge search

✓Request creation and management

✓Approval workflows

✓Incident and task updates

✓Agent view and filtering

✓Contact management

Show original description

What's New in OpenText Service Management

26.3

July 15, 2026

Highlights: Extended ESM Mobile to support Customer Service Management by introducing Case Offerings and Case Requests. Minimum supported OS version updated to iOS 26. General defect fixes and stability improvements. For detailed information regarding the new release, consult the ESM Mobile App product documentation.

User reviews

Absolut untauglich für produktives Arbeiten

- zu langsam
- log in funktioniert sporadisch
- Suchfunktion mangelhaft
- Übersicht mangelhaft
- nicht fürs iPad geeignet und auf dem Smartphone nicht zu gebrauchen

MC-Clock

4 years ago

Non funziona

Potete eliminarla già che no funziona

sertrivi

4 years ago

Non funziona

Che dire: non funziona. Peraltro non funziona neanche attraverso browser, quindi…

Asaas

5 years ago

This App Does Nothing

I downloaded this app since the company I work for uses this service. After opening this app, it requires use of a QR code, which I can't use. It also recommends navigating to the website but the company login is required.

Mjefpul

5 years ago

Response from developer

Thanks for sharing your experience, The Micro Focus SMA Mobile app requires your company to enable use of the app with their Micro Focus service management system. We recommend first discussing with your SMA System Administrator, however if you still have issue connecting to your organizations SMA System, Feel free to ping us at sma.mobile@microfocus.com . Best regards, Micro Focus SMA Mobile Team

Excellent app

Excellent app from Micro Focus

Deepak J Bhat

7 years ago

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