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OpenText Service Management

OpenText Service Management

by OpenText

10 ratings
7 reviews
💼 Business
Free

Details

Released
February 16, 2018
Updated
October 6, 2026

Features

Developer

OpenText
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OpenText Service Management screenshot #1 for iPhone
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OpenText Service Management screenshot #6 for iPhone
OpenText Service Management screenshot #7 for iPhone
OpenText Service Management screenshot #8 for iPhone
OpenText Service Management screenshot #9 for iPhone
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About

This mobile application provides access to enterprise service management functionalities. It allows end-users to search for services and knowledge, create requests, and manage approvals. Agents can view, filter, and update requests, incidents, and contact people.

✓Service and knowledge search
✓Request creation and management
✓Approval workflows
✓Incident and task updates
✓Agent view and filtering
✓Contact management
Show original description

What's New in OpenText Service Management

26.3.3

October 6, 2026

General defect fixes and stability improvements, including a resolution for an issue where the Virtual Agent chat would hang indefinitely on a loading spinner when the "Smart Virtual Agent" feature was enabled. For detailed information regarding the hotfix, consult the ESM Mobile App product documentation.

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User reviews

Most RecentHighest RatedLowest Rated

Zaman kaybı

Uygulama bile değil… yıldız vermek zorunda kaldığımız için yıldız verdik , yoksa yıldız bile verilmez.
mesoalemesoale

Çalışmıyor

Iphone da stabil çalışmıyor, açılmış çağrıların çözümünü, etkileşimini göremiyorsun sayfa kayboluyor.
Erayy34Erayy34

Absolut untauglich für produktives Arbeiten

- zu langsam
- log in funktioniert sporadisch
- Suchfunktion mangelhaft
- Übersicht mangelhaft
- nicht fürs iPad geeignet und auf dem Smartphone nicht zu gebrauchen
MC-ClockMC-Clock

Non funziona

Potete eliminarla già che no funziona
sertrivisertrivi

Non funziona

Che dire: non funziona. Peraltro non funziona neanche attraverso browser, quindi…
AsaasAsaas
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FAQ

What can end-users do with OpenText Service Management?

End-users can search for service offerings, knowledge articles, and news. They can also create new service or support requests, and approve or deny pending requests and changes.

What functionalities are available for agents in OpenText Service Management?

Agents can search for specific requests, incidents, CIs, and people. They can view and filter lists of requests/tasks/incidents, update detailed information, and post comments.

How do I activate OpenText Service Management?

Activation requires connectivity to the OpenText Service Management Automation Suite. You can scan a QR code from your company's Service Management Automation Service Portal website or contact your IT administrator for an activation URL.

Does OpenText Service Management have ads?

No, this application does not contain advertisements.

What is the latest version of OpenText Service Management?

The latest version is 26.1.2, last updated on February 19, 2026.

What devices support OpenText Service Management?

The application is supported on iPhone devices.

What is the age rating for OpenText Service Management?

The app has an age rating of 4+, making it suitable for a wide range of users.

Where can I find release notes for OpenText Service Management?

Full details of new releases can be found on OpenText's online documentation, with specific links provided for Mobile, SMA-SM, and SaaS release notes.