Freshdesk vs Zuper Manager
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Freshdesk
Manage customer support inquiries from multiple channels directly from your mobile device. Prioritize tickets, assign agents, and automate routine tasks to ensure prompt and efficient customer service. Stay updated with real-time notifications.
- Manage tickets from email, phone, chat, and social media
- Prioritize and assign tickets to agents
- Automate routine tasks with scenarios
- Delete tickets and block spam
- Log time spent on tickets
- Receive push notifications for updates
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Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk app for iOS. Streamline customer queries from multiple channels and answer them easily from your phone. Freshdesk is an online customer support software that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website. Key Features: Get a quick overview of your helpdesk. Access all tickets available to you. Prioritize the tickets that need your attention with filters before responding. Manage your support - Set priorities, assign agents, change tickets statuses. Race through routine actions with one-click scenario automations. Delete tickets and block spam right from your phone. Log time spent on a ticket. Stay informed about all updates and changes with push notifications.
Zuper Manager
Manage your field workforce, customers, and schedules efficiently from anywhere. This secure platform streamlines business operations for seamless field service management.
- Field workforce management
- Customer management
- Schedule management
- Secure operations
- Anywhere access
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Zuper provides the one-stop shop for effortlessly managing your field workforce in the most hassle free manner from anywhere, anytime. Zuper enables you to manage field workforce, customers, schedules and everything else of your business need in a secured manner.
Screenshots
Verdict
The clearest difference is monetization model: Zuper Manager at free against Freshdesk's freemium. Zuper Manager also leads on iOS requirement (13.0 vs 15.0). Freshdesk's advantage is ratings volume (3K vs 18) and update cadence (weekly vs every 3 weeks). On price, rating, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.5 for Freshdesk against 4.6 for Zuper Manager. That said, the two scores are not equally well evidenced: Freshdesk has 3K ratings behind it against 18, so its average is the more settled of the two.
Freshdesk ships an update weekly, Zuper Manager every 3 weeks. The most recent releases landed on October 26, 2026 and October 24, 2026 respectively.
| Parameter | Freshdesk | Zuper Manager |
|---|---|---|
| Price | Free | Free |
| Rating | 4.5 (3K ratings) | 4.6 (18 ratings) — better |
| Positive reviews | 33.8% of reviews | — |
| Number of ratings | 3K — better | 18 |
| Update frequency | Weekly — better | Every 3 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Free — better |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.0 | 13.0 — better |
| Further details — not scored | ||
| Size | 138 MB | 163 MB |
| Age rating | 4+ | 4+ |
| Developer | FRESHWORKS TECHNOLOGIES PRIVATE LIMITED | Zupersoft Solutions |
Customer experience
Freshdesk
Zuper Manager
Bugs and requests
Freshdesk
Reported bugs
5 issues- Inability to reply to tickets
- Tickets not syncing properly
- Formatting issues with replies
- Compatibility issues with newer iOS versions
- Login problems and frequent logouts
Requested features
6 requests- Dark mode option
- Ability to save filters and preferences
- Improved search and filtering capabilities
- Integration with knowledge base
- Bulk ticket management tools
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- Customizable notification settings
Zuper Manager
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Freshdesk
No in-app purchases
Zuper Manager
No in-app purchases
