Freshdesk vs Nextworld
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Freshdesk
Manage customer support inquiries from multiple channels directly from your mobile device. Prioritize tickets, assign agents, and automate routine tasks to ensure prompt and efficient customer service. Stay updated with real-time notifications.
- Manage tickets from email, phone, chat, and social media
- Prioritize and assign tickets to agents
- Automate routine tasks with scenarios
- Delete tickets and block spam
- Log time spent on tickets
- Receive push notifications for updates
Read full descriptionHide full description
Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk app for iOS. Streamline customer queries from multiple channels and answer them easily from your phone. Freshdesk is an online customer support software that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website. Key Features: Get a quick overview of your helpdesk. Access all tickets available to you. Prioritize the tickets that need your attention with filters before responding. Manage your support - Set priorities, assign agents, change tickets statuses. Race through routine actions with one-click scenario automations. Delete tickets and block spam right from your phone. Log time spent on a ticket. Stay informed about all updates and changes with push notifications.
Nextworld
Access all your enterprise software from anywhere with this native mobile app. Stay updated with real-time data and full functionality, whether you're on a plane or at a coffee shop.
- Operate enterprise software anywhere
- Full data and feature access
- Real-time updates
- Native mobile app
- Business operations management
Read full descriptionHide full description
Operate anywhere. All enterprise software built on our platform is accessible with our native mobile app. Run your business from an airplane or a coffee shop and stay up-to-date with all the same data and features you're used to.
Screenshots
Verdict
The clearest difference is rating: Nextworld at 5.0 against Freshdesk's 4.5. Nextworld also leads on monetization model (free vs freemium). Freshdesk's advantage is update cadence (weekly vs every 6 weeks) and ratings volume (3K vs 5). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Nextworld holds the better App Store score, 5.0 against 4.5. That said, the two scores are not equally well evidenced: Freshdesk has 3K ratings behind it against 5, so its average is the more settled of the two.
Freshdesk ships an update weekly, Nextworld every 6 weeks. The most recent releases landed on September 23, 2026 and August 20, 2026 respectively.
| Parameter | Freshdesk | Nextworld |
|---|---|---|
| Price | Free | Free |
| Rating | 4.5 (3K ratings) | 5.0 (5 ratings) — better |
| Positive reviews | 30.3% of reviews | — |
| Number of ratings | 3K — better | 5 |
| Update frequency | Weekly — better | Every 6 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Free — better |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 15.0 — better | 16.0 |
| Further details — not scored | ||
| Size | 137 MB | 58 MB |
| Age rating | 4+ | 17+ |
| Developer | FRESHWORKS TECHNOLOGIES PRIVATE LIMITED | Nextworld, LLC |
Customer experience
Freshdesk
Nextworld
Bugs and requests
Freshdesk
Reported bugs
5 issues- Inability to reply to tickets
- Tickets not syncing properly
- Formatting issues with replies
- Compatibility issues with newer iOS versions
- Login problems and frequent logouts
Requested features
6 requests- Dark mode option
- Ability to save filters and preferences
- Improved search and filtering capabilities
- Integration with knowledge base
- Bulk ticket management tools
Show 1 moreShow fewer
- Customizable notification settings
Nextworld
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Freshdesk
No in-app purchases
Nextworld
No in-app purchases
