Freshdesk vs WithSecure Mobile Protection
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Freshdesk
Manage customer support inquiries from multiple channels directly from your mobile device. Prioritize tickets, assign agents, and automate routine tasks to ensure prompt and efficient customer service. Stay updated with real-time notifications.
- Manage tickets from email, phone, chat, and social media
- Prioritize and assign tickets to agents
- Automate routine tasks with scenarios
- Delete tickets and block spam
- Log time spent on tickets
- Receive push notifications for updates
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Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk app for iOS. Streamline customer queries from multiple channels and answer them easily from your phone. Freshdesk is an online customer support software that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website. Key Features: Get a quick overview of your helpdesk. Access all tickets available to you. Prioritize the tickets that need your attention with filters before responding. Manage your support - Set priorities, assign agents, change tickets statuses. Race through routine actions with one-click scenario automations. Delete tickets and block spam right from your phone. Log time spent on a ticket. Stay informed about all updates and changes with push notifications.
WithSecure Mobile Protection
This app provides comprehensive mobile security for iOS devices, protecting against phishing, malware, and harmful websites. It also prevents online tracking and blocks malicious SMS messages, ensuring your sensitive information remains safe.
- Browsing Protection
- Anti-Tracking
- SMS Protection
- Malware blocking
- Phishing prevention
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We socialise and work on our mobile devices – wherever, whenever. The number of mobile devices and sensitive information on them make them an attractive target to cyber criminals. WithSecure Elements Mobile Protection is a proactive, streamlined, full-coverage protection for iOS. Fight off phishing attempts, prevent visits to harmful websites, block malware and detect potential vulnerabilities. Key features at a glance: • Browsing Protection prevents visiting malicious websites • Anti-Tracking prevents online tracking from advertisers and cyber criminals • SMS Protection blocks malicious text messages and phishing attempts via SMS Note: WithSecure Elements Mobile Protection is only available for business use and requires a valid endpoint protection licence. Note: SMS Protection analyzes messages locally on your device for security threats. Your messages never leave your device and are not transmitted to external servers. Note: In order to use Browsing Protection and Anti-Tracking, a local VPN profile will be created. Your traffic will not be routed through third-party servers as happens with a traditional VPN. The local VPN profile is used to evaluate the reputation of URLs before they are loaded.
Screenshots
Verdict
The clearest difference is rating: WithSecure Mobile Protection at 5.0 against Freshdesk's 4.5. WithSecure Mobile Protection also leads on monetization model (free vs freemium). Freshdesk's advantage is ratings volume (3K vs 1) and update cadence (weekly vs every 4 weeks). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
WithSecure Mobile Protection holds the better App Store score, 5.0 against 4.5. That said, the two scores are not equally well evidenced: Freshdesk has 3K ratings behind it against 1, so its average is the more settled of the two.
Freshdesk ships an update weekly, WithSecure Mobile Protection every 4 weeks. The most recent releases landed on November 11, 2026 and November 3, 2026 respectively.
| Parameter | Freshdesk | WithSecure Mobile Protection |
|---|---|---|
| Price | Free | Free |
| Rating | 4.5 (3K ratings) | 5.0 (1 ratings) — better |
| Positive reviews | 33.8% of reviews | — |
| Number of ratings | 3K — better | 1 |
| Update frequency | Weekly — better | Every 4 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Free — better |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 15.0 — better | 17.0 |
| Further details — not scored | ||
| Size | 138 MB | 72 MB |
| Age rating | 4+ | 17+ |
| Developer | FRESHWORKS TECHNOLOGIES PRIVATE LIMITED | WithSecure Oyj |
Customer experience
Freshdesk
WithSecure Mobile Protection
Bugs and requests
Freshdesk
Reported bugs
5 issues- Inability to reply to tickets
- Tickets not syncing properly
- Formatting issues with replies
- Compatibility issues with newer iOS versions
- Login problems and frequent logouts
Requested features
6 requests- Dark mode option
- Ability to save filters and preferences
- Improved search and filtering capabilities
- Integration with knowledge base
- Bulk ticket management tools
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- Customizable notification settings
WithSecure Mobile Protection
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Freshdesk
No in-app purchases
WithSecure Mobile Protection
No in-app purchases
Questions
Is Freshdesk free?
Is WithSecure Mobile Protection free?
Which has better reviews, Freshdesk or WithSecure Mobile Protection?
Do Freshdesk or WithSecure Mobile Protection have ads?
Which is updated more often, Freshdesk or WithSecure Mobile Protection?
Other comparisons
